Ruby Banuelos
Anaheim,CA
Summary
An extremely orderly and committed individual offering over eight years of solid skills. Bringing professionalism to your front line, where my prior customer service experience will be an asset to your team and organization. Self-motivated and true team player with understanding of customer needs and sales strategies for client base growth and retention. Dedicated and dependable with superior work ethic.
Overview
13
13
years of professional experience
Work History
Human Resources Coordinator
G&M Oil Company
09.2022 - 01.2024
- Review accident reports to determine whether unsafe conditions contributed to the incident.
- Process, monitor and review incoming Worker's Compensation forms and safety hazard report forms.
- Review and download footage of incidents and injuries for proper file retention.
- Record, verify, and maintain Workers Compensation and Robbery files.
- Ensurer workplaces are following federal and state guidelines for job safety, disability law and claims management that could affect the rights of employees and the company.
- Update supervisors regarding Workers Compensation status and clearance of return to work requirements.
- Correspondence with legal counsel via email and by phone to verify general employee information pertaining to Workers Compensation claims regarding subpoenas and lawsuits.
- Maintains inventory of safety items and facilitates the ordering and distribution of safety equipment.
- Covid-19 contact tracing and administration.
- Maintaining employee confidence and protecting operations by keeping human resource information confidential.
- Updating and maintaining HR bulletin boards and legal postings.
Office Manager
JPL Transportation, Inc
04.2019 - 06.2022
- Delegating task with existing account or posting new accounts for clients.
- Supporting company operations by maintaining office systems.
- Designs and implements office policies by establishing standards and procedures and making necessary adjustments.
- Completed operational requirements by scheduling and assigning employees, following up on work results.
- Maintaining clients financial records, updating database and reporting.
- Ensuring the office is well- maintained, organized and secure.
- Interviewing and training new employees, supervising staff.
- Creating reports for senior management to improve operations and procedures
Underwriter
AAA Auto Club Group
02.2016 - 04.2019
- Supported review and acceptance or denial of new or renewal business.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Handle a high volume of inbound and outbound calls, providing excellent customer service.
- Effectively routed calls to appropriate departments when necessary.
- Maintain scheduling for multiple inspectors in various territories.
- Keep accurate records on shared logs, reports, and data entry.
- Provide quick response to agent and member issues and follow up when needed.
- Proficient in HUON, MACS, Outlook, PowerPoint, and Excel products.
Sales Associate
Sears
05.2011 - 08.2015
- Organizing merchandise layouts for easy access.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Utilized cross-selling techniques to introduce customers to complementary products.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assist customers in finding a specific product and demonstrating new launches and products within the department
- Ringing up customer purchases on the POS register
- Ensured the store was appropriately stocked with merchandise
- Resolved customer problems and complaints
- Kept area clean and neat to give customers a pleasant experience.
Education
Licensed Esthetician - Skin Care And Wax Specialist
Advance Beauty College
Garden Grove, CA06.2021
Associate of Arts - Business Management
Santa Ana College
Santa Ana, CA06.2013
High School Diploma -
Buena Park High School, United States
06.2010
Skills
- Bilingual - EnglishSpanish
- Payment ProcessingCash Management
- Attention to Detail
- Goal-Driven
- Adaptable and Flexible
- Honest and Ethical
- Detail-Oriented
- Reliable and Responsible
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Team Cooperation and Leadership
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
Timeline
Human Resources Coordinator
G&M Oil Company
09.2022 - 01.2024
Office Manager
JPL Transportation, Inc
04.2019 - 06.2022
Underwriter
AAA Auto Club Group
02.2016 - 04.2019
Sales Associate
Sears
05.2011 - 08.2015
Licensed Esthetician - Skin Care And Wax Specialist
Advance Beauty College
Associate of Arts - Business Management
Santa Ana College
High School Diploma -
Buena Park High School, United States
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