ANA HERNANDEZ
San Pedro,CA
Summary
To obtain a position that will enable me to use my strong organizational skills, customer service/administration background, and ability to work well with people. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Funeral Arranger
Neptune Society
San Pedro, CA
06.2015 - Current
- Greeted and comforted family members during arrangement meetings.
- Organized and maintained appointment calendar for families seeking funeral services.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
- Provided guidance to families on available options for burials, cremations and memorial services.
- Coordinated logistics with cemetery personnel regarding grave sites, crypts and mausoleums.
- Drafted obituaries to be published in newspapers as requested by families.
- Compiled information from family members to create meaningful eulogies.
- Handled financial transactions including collecting payments for services rendered.
- Worked with vendors such as florists, musicians and others who may provide additional services at funerals or memorials.
- Ensured all documents were completed accurately prior to submitting them to the appropriate agencies.
- Maintained records of customer accounts including payment histories and contact details.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
- Collaborated with colleagues on various tasks related to funeral arrangements or memorial services.
- Attended seminars or training sessions to stay up-to-date on industry trends or best practices.
- Advised families about available grief counseling resources if needed.
- Educated customers about the importance of pre-planning their own funerals.
- Facilitated communication between staff members involved in planning a funeral or memorial service.
- Managed inventory of supplies used in arranging funerals such as candles, prayer cards.
- Provided support to bereaved families before, during and after a funeral service.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Completed and filed all necessary legal documentation quickly and accurately.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Consulted with families of deceased to make funeral arrangements.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Prepared death certificates and drafted obituaries.
- Completed legal documentation and signed death certificates.
- Oversaw filing of legal documents.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Processed death certificates per month and maintained meticulous in-house records.
Sales
Nortberts Athletic Products
Wilmington, CA
01.2014 - 06.2015
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Phineas Banning High School
Wilmington, CA01.2001
Harbor College
Skills
- Customer Service
- Problem Solving
- Administration
- Microsoft Word
Timeline
Funeral Arranger
Neptune Society
06.2015 - Current
Sales
Nortberts Athletic Products
01.2014 - 06.2015
High School Diploma -
Phineas Banning High School
Harbor College
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