Summary
Overview
Work History
Education
Skills
Timeline
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Richard "Shawn" Carver

Memphis,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

28
28
years of professional experience

Work History

Sales/Customer Service Representative

Scheu & Kniss, LLC
Louisville, KY
09.1995 - Current
  • Answered numerous calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Improved customer service wait times to mitigate complaints.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Oversaw warranty counseling process to manage expense controls.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Mentored junior team members and managed employee relationships.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Set up and activated customer accounts.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Charlestown High School
Charlestown, IN
05-1981

Skills

  • Inbound and Outbound Calling
  • Account Updating
  • Complaint Resolution
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Report Generation
  • Appointment Scheduling
  • Information Security
  • Consultative Sales
  • Data Entry
  • Data Collection
  • Spreadsheets

Timeline

Sales/Customer Service Representative

Scheu & Kniss, LLC
09.1995 - Current

High School Diploma -

Charlestown High School

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Richard "Shawn" Carver