ANDREA CARTER
Iowa Colony ,TX
Summary
Experienced professional with over two decades of expertise in customer service, operational supervision, and supply chain operations. Demonstrated success in leading teams, optimizing processes, and enhancing customer satisfaction. Proficient in resolving complex issues, utilizing technical problem-solving abilities, and fostering collaboration with business partners to achieve shared objectives. Seeking to leverage extensive background in operational efficiency and customer-focused solutions for continued career growth.
Overview
23
23
years of professional experience
Work History
DC Key Carrier
The Home Depot
04.2024 - Current
- Supervise operations, manage inventory, and implement safety protocols
- Lead and train staff, enhancing team performance
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better purchase experience.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Collaborated with management to implement new initiatives aimed at improving overall warehouse performance.
- Actively participated in Safety engagement as Infocus Captain. With over 2 years without any recordable incidents.
- Working closely with leadership to identify potential risks and implementing countermeasures to minimize injuryandloss time.
- Engaged with delivery partners to build rapport and promote long-term loyalty for increased CSAT scores weekly.
General Office Associate
The Home Depot
04.2020 - 04.2024
- Managed administrative tasks, tracked orders, and resolved claims
- Conducted staff training to improve efficiency
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Processed incoming correspondence promptly while maintaining an organized workspace.
Customer Service Supervisor
The Home Depot
09.2019 - 04.2020
- Oversaw service operations, resolved complex issues, and improved service delivery
- Coordinated with vendors and managed performance metrics
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Customer Operations Specialist
The Home Depot Inc
05.2010 - 09.2019
- Attended weekly meetings with team members, fostering open dialogue around progress updates and areas for further development.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
- Analyzed data to identify trends and areas for improvement, leading to more effective decision-making in operations management.
- Collaborated closely with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Facilitated successful resolutions of complex customer issues through collaboration with multiple departments within the organization.
Assistant Operations Supervisor
Golden Kids Academy Childcare
Houston , TX
06.2008 - 06.2010
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
- Coordinated field trips as enriching experiences aligned with curricular objectives aimed at broadening children''s understanding of real-world applications.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Promoted a culture of diversity and inclusion within the center through multicultural lesson plans, activities, and discussions.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Dispatcher Office Assistant
Colbert Trucking LLC
Houston , TX
01.2002 - 03.2009
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Applied Science - Business Management
Certificate - Human Resources Management
Skills
- Analytical
- Customer Service
- Operational Management
- Technical Proficiency
- Detail-Oriented
- Communication
- Training
- Delegation Abilities
- Training and mentoring
- Inventory Monitoring
- Multitasking and Prioritizing
- Time Management
- Excellent Communication
- Relationship Building
- Computer Proficiency
- Self Motivation
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
DC Key Carrier - The Home Depot
04.2024 - Current
General Office Associate - The Home Depot
04.2020 - 04.2024
Customer Service Supervisor - The Home Depot
09.2019 - 04.2020
Customer Operations Specialist - The Home Depot Inc
05.2010 - 09.2019
Assistant Operations Supervisor - Golden Kids Academy Childcare
06.2008 - 06.2010
Dispatcher Office Assistant - Colbert Trucking LLC
01.2002 - 03.2009
Houston Community College - West Loop Campus - Associate of Applied Science, Business Management
Houston Community College - West Loop Campus - Certificate, Human Resources Management