Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Graeson Korte

Franklin,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Operations Manager

Alliant Technology Group
04.2024 - Current
  • Collaborate with technicians to resolve customer tickets efficiently and effectively.
  • Act as the primary spokesperson for customers, ensuring their needs and concerns are addressed promptly.
  • Manage and oversee all customer tickets from initiation to resolution, maintaining detailed records.
  • Coordinate and schedule customer visits, ensuring timely and satisfactory service delivery.
  • Maintain and manage time sheets for technicians, ensuring accurate and timely submission.
  • Continuously monitor and improve customer experience by gathering feedback and implementing necessary changes.
  • Provide regular updates to customers on the status of their tickets and any ongoing issues.
  • Work closely with the technical team to ensure all customer issues are resolved to their satisfaction.

Student Success Coach

St. Olaf College
08.2022 - 02.2024
  • Provided support and guidance to students experiencing academic and personal troubles
  • Assisted students in selecting courses to align with interests and abilities
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value
  • Consulted with students to advise on topic selection, appropriateness and academic value
  • Developed and implemented individualized academic plans for students
  • Developed and implemented student guidance plans to foster academic success
  • Monitored student progress to drive successful academic outcomes.

College Point Advisor

College Possible
05.2021 - 06.2022
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation
  • Assessed student's abilities and recommended degree programs to highlight strengths
  • Helped students develop organizational, time management and study skills
  • Advocated for students to access available resources
  • Educated students on college admissions process and scholarship requirements.

Education

Bachelor of Science - Business Management

University of St. Thomas
Saint Paul
05.2021

Skills

  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Proficient in ticketing systems and customer relationship management (CRM) software
  • Ability to work collaboratively with technical teams and customers
  • Problem-solving skills with a focus on customer satisfaction

Certification

ACTP Academic Coach Certification

Timeline

Technical Operations Manager

Alliant Technology Group
04.2024 - Current

Student Success Coach

St. Olaf College
08.2022 - 02.2024

College Point Advisor

College Possible
05.2021 - 06.2022

Bachelor of Science - Business Management

University of St. Thomas

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Graeson Korte