Danielle Richard
Holly Ridge,NC
Summary
Proactive Store Manager with extensive experience in daily operations, customer satisfaction, and sales maximization. Skilled in staff training, visual merchandising, inventory management, and resolving customer complaints. Bringing strong client relationship management and process improvement expertise to drive store success and profitability.
Overview
10
10
years of professional experience
Work History
Store Manager
LL Flooring
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in the development of standard operating procedures for forklift operations, promoting consistent performance across the team.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Assistant Manager
LL Flooring
11.2018 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Background Screening Auditor
CastleBranch
02.2017 - 10.2018
- Audit criminal record reporting ensuring accurate reporting on criminal and civil background checks.
- Contact courts of law and vendors regarding missing or imprecise information and determine if cases are reportable.
- Ensure Fair Credit Reporting Act(FCRA) regulations are followed.
- Manage criminal and civil disputes and discrepancies.
- Maintain quality assurance from clients.
Criminal Record Analyst
CastleBranch
05.2016 - 02.2017
- Handle management and data entry of incoming orders.
- Review and report applicable criminal and civil court records.
- Uphold speed and accuracy of production numbers.
- Ensure that the records recorded abide by federal and state reporting requirements
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Store Supervisor
Sunset Park Food Mart
01.2015 - 05.2016
- Conducted inventory analysis to determine optimal stock levels.
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability.
- Ensure high levels of customer satisfaction.
- Maintain outstanding store condition and visual merchandising standards.
Education
Criminology
UNCG
Greensboro, NCSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Operations
- Customer Service Management
- Inventory Management
- Store Merchandising
- Recruiting and Hiring
Timeline
Store Manager
LL Flooring
10.2021 - Current
Assistant Manager
LL Flooring
11.2018 - 10.2021
Background Screening Auditor
CastleBranch
02.2017 - 10.2018
Criminal Record Analyst
CastleBranch
05.2016 - 02.2017
Store Supervisor
Sunset Park Food Mart
01.2015 - 05.2016
Criminology
UNCG
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