Nelly Diaz
Raleigh,NC
Summary
Dedicated and detail-oriented professional with 10 years experience in quality assurance and customer service. Adept at handling customer inquires, resolving issues, and ensuring customer satisfaction. Seeking to leverage these skills in a financial customer service role. Proficient in managing email communications with sales representatives and providing top-tier support in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE TECHNICIAN
WESTROCK
01.2016 - Current
- Assists manufacturing in maintaining the required quality standards through ongoing inspection
- Audits all operator processes against standard operating procedures
- Responsible for monitoring job flow for a range of 15-30 machines daily
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Verifies product integrity to job specifications - structure, color, size, layout, etc
- Using variety of tools, measures and methods
- Identifies suspect product by completing and placing a hold tag on the load
- Reads and understands the combo and job tickets for quantities, selection numbers, size specifications, or other specifications before beginning the job
- Reports any questions or problems to the quality assurance manager
- Collects and visually inspects customer samples for color variance, size, and cosmetic defects before forwarding to sample area for processing
- Releases jobs to the shipping department as needed
- Performs final inspections for specified customers
- Performs other job duties as assigned
- Responsible for training bindery assistant and quality assurance technicians at various company facilities
- Performed thorough inspections of incoming materials and outgoing products.
BINDERY ASSISTANT
3C PACKAGING
01.2012 - 01.2016
- Assists manufacturing in maintaining required quality standards through ongoing inspection
- Audits all operator processes against standard operating procedures
- ·Verifies product integrity to job specifications - structure, color, size, layout, etc.
- Using variety of tools, measures and methods
- Identifies suspect product by completing and placing hold tag on load
- Reads and understands combo and job tickets for quantities, selection numbers, size specifications, or other specifications before beginning job
- Reports any questions or problems to quality assurance manager
- Collects and visually inspects customer samples for color variance, size, and cosmetic defects before forwarding to sample area for processing
- Releases jobs to shipping department as needed
- Completes required job and weight count reports daily
- Performs final inspections for specified customers
- Weighs jobs for count verification
- Performs other job duties as assigned.
Education
High School Diploma -
BROUGHTON HIGH SCHOOL
Raleigh, NC06.2012
Skills
- Fluent in Spanish
- Customer service
- Email communication
- MS Word
- MS Excel
- Citrix Workspace
- Time management
- Organization and planning
- Industry specific technical knowledge
- Communication
- Written and verbal communication
- Meticulous attention to detail
State
N.C.
City
Raleigh
Certification
- QuickBooks Certified user Online Version (2024)
-Intuit
Timeline
QUALITY ASSURANCE TECHNICIAN
WESTROCK
01.2016 - Current
BINDERY ASSISTANT
3C PACKAGING
01.2012 - 01.2016
High School Diploma -
BROUGHTON HIGH SCHOOL
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