Giavanna Gugino
Tonawanda,NY
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
Mcdonalds, PDI FOODS
02.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Sales Associate
American Eagle Outfiters
06.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Francospizzeriaandrestaurant
12.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Tonawanda Highschool
Tonawanda, NY06.2022
Skills
- Leadership
- Problem solving skills
- Costumer service
- Conflict resolution
- Team work
- Communication skills
- Flexibilty
- Positivde attitude
- Willing to learn
Timeline
Shift Manager
Mcdonalds, PDI FOODS
02.2023 - Current
Sales Associate
American Eagle Outfiters
06.2022 - 01.2023
Cashier
Francospizzeriaandrestaurant
12.2021 - 06.2022
High School Diploma -
Tonawanda Highschool
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