Shannon Ray
Germantown ,Ohio
Summary
Motivated Purchaser/CS of 17 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
17
17
years of professional experience
1
1
Certification
Work History
Purchasing Agent/Customer Service Specialist
Ferco Aerospace Group
Franklin, Ohio
11.2004 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Education
Associate of Arts - Social Services
Asbury University
Wilmore, KY06.2004
Skills
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Data Entry and Maintenance
- Understanding Customer Needs
- Order and Refund Processing
- Customer Account Management
- Excellent Attention to Detail
- Conceptual Thinking
- Clerical Support
- Quality Assurance Evaluation
- Administrative and Office Support
- Team-Oriented and Cooperative
Certification
FPI Level 11 Certification
Ohio Peace Officers Training Acadamy
Timeline
Purchasing Agent/Customer Service Specialist
Ferco Aerospace Group
11.2004 - Current
Associate of Arts - Social Services
Asbury University
FPI Level 11 Certification
Ohio Peace Officers Training Acadamy
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