Lori Mercer
Hospitality Management
McAllen,TX
Summary
Confident hospitality worker with 15 years of hotelier. Proven (MOD) Manager On Duty-, Assistant Manager, Reservation Agent, Concierge, and the ability to multitask run a hotel front desk, manage online booking systems, Skilled at improving both customer satisfaction and team efficiency.
Overview
33
33
years of professional experience
29
29
Certification
Work History
Office Manager And General Labor
Peopleready
New Orleans, US
01.2014 - Current
- General office management duties as a night auditor, and accounting.
- As a variety of general labor positions and fulfilled contracts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Monitored inventory levels and placed orders when needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
(MOD) Night Auditor
LAFAYETTE HOTEL Powered by Lux Urban Trade Mark of Wyndham
New Orleans, US
03.2023 - 03.2024
- Responsible for all hotel operations during overnight shift hours.
- Focusing on front office operations, night audit, and hotel safety.
- Maintained a secure environment for the protection of guests' property and assets.
- Arranged tours, taxis or restaurant reservations for customers.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Night House Manager
Ronald McDonald House Charities of South Louisiana (Express Professionals)
New Orleans, US
01.2021 - 08.2021
- Serving families with the highest level of customer service and integrity
- Responsible for general operational duties, inventory of supplies, and ensuring all policy, procedures, and guidelines of the Ronald McDonald house and Ronald McDonald family room are adhered to by all guests
- Responsible for keeping up with daily records and logs of all guests as well as reporting any problems to the program director or hospital security if necessary perform additional administrative tasks as assigned by the program director
Office Manager
Sooner Liquidations
Oklahoma City, US
04.2018 - 12.2020
- Composed and prepared routine correspondence for signature.
- Established and maintained a variety of files and records.
- Prepared documentation for overnight packages.
- Handled faxing, copying, etc.
- Maintained control files in progress, and followed up to ensure that projects are completed.
- Developed and distributed important, customized department reports.
- Developed spreadsheets, graphs, and pie charts for data, as requested.
- Initiated action and solved problems on day-to-day issues.
- Handled sensitive, confidential personal, and financial issues.
- Maintained and updated expense control budget sheets.
- Processed and logged all requests for check payments.
- I participated in and attended scheduled sales functions.
- Coordinated field requests and special assignments.
Night Audit Manager
Fairfield Inn & Suites by Marriott
Oklahoma City, US
10.2016 - 02.2018
- Night Audit Duties
- Run the Contingency Report, run and print the hotel's Availability Display, run the Q45 Advance Deposit Report, run Function Room List, run Arrival Report, run Departure Report, run Rate Variance Report, run Guest Ledger Report, run Guest Pre-Pay report, Check for declined cards by Checking Folios for Additional Authorizations, run Status/exception report, run Credit Card report for all available options, run Room Status report showing as predefined, run Room Status report showing only Vacant Ready rooms
- Back Up property files on terminal, make deposit of all currency and fill in Drop Log and deposit in hotels safe, Process Night Audit Reports Reopen Fosse application on hotel computers, Rebuild Arrive and Alpha Files, run Display Interface Status under Sys mgt and verify Ghost Task are started, Update availability with MARSHA, view Display Interface Status for MARSHA and verify everything is running properly
- Run Guaranteed No-Show report, run Report Spooler Log, run Revenue Report, Room Management Report, Daily Closing Report, Daily Closing Report Summary, And Credit Card Activity Report, run Booking Statistics Report, Prepare Manager Packet Of Reports and place in General Manager office, Run checkout Folios, run GTD and charge them and run all 6pm and cancel, Build the Audit packet and file
- Nightly duties
Secretary/Accounting
C&H CONSTRUCTION
04.2010 - 09.2016
- Composed and prepared routine correspondence for signature
- Established and maintained a variety of files and records
- Prepared documentation for overnight packages
- Handled faxing, copying, etc
- Maintained control files in progress and follow-up to ensure that projects are completed
- Developed and distributed important customized department reports
- Developed spreadsheets, graphs, and pie charts for data as requested
- Initiated action and solved problems on a day to day issues
- Handled sensitive and confidential personal and financial issues
- Maintained and updated Expense Control Budget Sheets
- Processed and logged all requests for check payments
- Participated and attended scheduled sales functions
- Coordinated field requests and special assignments
Front Desk Agent
Belle of Baton Rouge Casino
Baton Rouge, US
04.2008 - 03.2010
- Register and assign rooms to guests
- Sort, and track incoming mail and messages
- Transmit and receive messages using all communication avenues
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Keep record of room availability and rate
- Compute bill, collect payment, and make change for guests
- Make, confirm, and cancel reservations via all communication avenues
- Post charges such as room, food, or telephone to guest bill if interface is inoperable
- Make reservation, transportation, or entertainment reservations for guest
- Deposit guest valuables in hotel safe deposit box
- Ability to accurately use various office software
- Have a full working knowledge and expertise of each shift
Private Secretary
Anderson Pulp Wood
09.2005 - 12.2007
- Payroll timekeeper, and prepared employees' checks.
- Prepare and manage correspondence, reports, and documents.
- Organized and coordinated meetings, conferences, and travel arrangements.
- Take, type, and distribute minutes of meetings.
- Implemented and maintained office systems.
- Maintain schedules and calendars.
- Arrange and confirm appointments.
- Organized internal and external events.
- Handled incoming mail and other materials.
- Set up and maintain filing systems.
- Set up work procedures.
- Collate information.
- Maintain databases.
- Communicate verbally and in writing to answer inquiries and provide information.
- Liaison with internal and external contacts.
- Coordinate the flow of information both internally and externally.
- Operate office equipment.
- Manage office supplies.
Education
Associate's degree - Business Management
North Arkansas College
Harrison, AR05.1991
High School -
Farmerville High School
Farmerville, LA05.1980
Skills
- Night Audit
- Internal Audits
- Information Security
- IT Auditing
- Accounting
- Computer networking
- Oracle
- Disaster Recovery
- Infection Control Training
- Financial Report Writing
- Statistics
- PMS: OPERA, FOSSE MARSHA, LIGHTSPEED, ICLOUD, SYNXIS, and Cloud bed
- Excel Spreadsheet
- All Office Equipment
- OPERA
- Cash handling
- Customer service
- Phone etiquette
- Guest services
- Hotel experience
- Hospitality
- Cash register
- Front desk
- Financial auditing
- Retail sales
- Property management
- Sales
- IT auditing
- Security
- Accounts receivable
- Medical terminology
- Bookkeeping
- Office management
- Payroll
- Accounts payable
- Databases
- Computer networking
- Manufacturing
- QuickBooks
- Upselling
- Revenue management
- Management
- Microsoft Excel
- Word processing
- IDS
- Computer skills
- Communication skills
- Leadership
- Business development
- Team management
- Office organization
- Time management
- Telephone systems
- Computer literate in Windows environment
- Word
- Power Point
- Creation of Tables
- Charts
- Graphs
- Equations
- Detail-minded
- Good organizational ability
- Property management systems programs
Certification
- AL Customer Service, 03/01/11, Present
- CE-AL FIRE & SAFETY AND TERRORISM, 03/01/11, Present
- BASIC CUSTOMER SERVICE PRINCIPLES, 03/01/11, Present
- Infection Control, 03/01/11, Present
Personal Information
Authorized To Work: US
Languages
English
Full Professional
References
References available upon request.
Accomplishments
- Developed and instituted employee training and retention initiative that reduced personnel turnover
- Investigated, identified and reconciled account discrepancies
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"BE THE CHANGE YOU WISH TO SEE IN YOUR LIFE"
Timeline
(MOD) Night Auditor
LAFAYETTE HOTEL Powered by Lux Urban Trade Mark of Wyndham
03.2023 - 03.2024
Night House Manager
Ronald McDonald House Charities of South Louisiana (Express Professionals)
01.2021 - 08.2021
Office Manager
Sooner Liquidations
04.2018 - 12.2020
Night Audit Manager
Fairfield Inn & Suites by Marriott
10.2016 - 02.2018
Office Manager And General Labor
Peopleready
01.2014 - Current
Secretary/Accounting
C&H CONSTRUCTION
04.2010 - 09.2016
Front Desk Agent
Belle of Baton Rouge Casino
04.2008 - 03.2010
Private Secretary
Anderson Pulp Wood
09.2005 - 12.2007
Associate's degree - Business Management
North Arkansas College
High School -
Farmerville High School
Similar Profiles
Holly GostowskiHolly Gostowski
Various Positions at PeopleReadyVarious Positions at PeopleReady
Phillip ShumwayPhillip Shumway
General Laborer at PeopleReadyGeneral Laborer at PeopleReady
Melissa HartleyMelissa Hartley
Branch Manager at PeopleReadyBranch Manager at PeopleReady
Shelby WoodShelby Wood
Selling Branch Manager at PeopleReadySelling Branch Manager at PeopleReady
Erick TrevinoErick Trevino
Senior Software Engineer at CVP (Homeland Security - USCIS)Senior Software Engineer at CVP (Homeland Security - USCIS)