Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Whitlow

Edmond,OK

Summary

Hiighly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

12
12
years of professional experience

Work History

BUSINESS OWNER/OPERATOR

01.2012 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Maximized revenue and long-term net worth by producing results and performance.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Accessed homes and office's to successfully create more functional and beautiful spaces.
  • Scheduled deliveries with service vendors or product suppliers.
  • Defined strategic plans and kept business on track to meet objectives.

RECEPTIONIST/PATIENT COORDINATOR

LookSee Eye Care & The Look Eye Care
04.2021 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.

REAL ESTATE AGENT

Metro Connect
04.2021 - 03.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Education

No Degree - English

Langston University
Langston

SALES ASSOCIATE - REAL ESTATE

Barnes Real Estate School

No Degree - English

Texas Southern University
Houston, TX

Skills

  • Excellent Communication
  • Data Entry
  • Multitasking
  • Calm Nature
  • Client Rapport
  • Attention to Detail

Timeline

RECEPTIONIST/PATIENT COORDINATOR

LookSee Eye Care & The Look Eye Care
04.2021 - 04.2023

REAL ESTATE AGENT

Metro Connect
04.2021 - 03.2023

BUSINESS OWNER/OPERATOR

01.2012 - Current

No Degree - English

Langston University

SALES ASSOCIATE - REAL ESTATE

Barnes Real Estate School

No Degree - English

Texas Southern University

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Kenya Whitlow