Aline Bilamdjian
Irvine,CA
Summary
Energetic and enthusiastic insurance property claims professional motivated to succeed in fast-paced and deadline-driven environment. Comprehensive and special knowledge of determining coverage, investigation and negotiating settlements.
Overview
11
11
years of professional experience
Work History
Property Claims Adjuster
AAA
08.2019 - Current
- Investigated property damage claims to determine coverage and liability
- Assessed the value of damaged items based on market trends and depreciation factors.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Adhered to company policies and procedures when handling claims.
- Negotiated settlements with claimants to resolve disputes.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
Member Specialist II
AAA
06.2018 - 08.2019
- Interpret, apply, and explain provisions of the vehicle code, regulations, and policies.
- Procedures pertaining to registration, ownership of vehicles, and disabled placards.
- Inspect documents for authenticity, verify customer identity, and completeness of information.
- Process membership payments, offer automatic renewal, and upgrade.
- Provide support to reception, furnish the public with forms, and the use of forms.
- Collect appropriate fees, and accurately account for monies collected.
- Bookkeeping, notary, and taking photos for the passport application process.
Eligibility & Enrollment Specialist II
Covered California
11.2016 - 04.2018
- Health Administration Department eligibility and enrollment.
- Completing change requests, adding dependents, removing dependents, and terminating.
- Provide customer service support to the employers and sales by instructing them on correct eligibility rules, and explaining billing/payment issues.
- Communicating through CRM, and data entry through the Covered CA dashboard.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Counseled prospects and policyholders on coverage, limits and regulations.
Operations Manager
Advanced Auto Care
07.2013 - 11.2016
- Implemented policies and standard operating procedures to align with BAR.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Maintained ASE Certification.
- Implemented AAA-Approved Auto Repair Facility.
Education
Bachelors of Science - Criminal Justice Administration
University of Phoenix
08.2013
Skills
- Trilingual: English, Turkish, and Armenian
- Proficient Typist 45 WPM
- Multitasking and organization
- Time management abilities
- Claims file management
- Notary certified
- Claim X-Virtual-Top User 2020
- Xactimate, Verisk, Cert
- LIFE Sales Agent Certification
- AAA 2nd and 3rd Quarter Replicable Files and MSI 9-10
- Legendary 2020-T & R
- AAA Branch Regional 4 Top Performer 2018-2019
Timeline
Property Claims Adjuster
AAA
08.2019 - Current
Member Specialist II
AAA
06.2018 - 08.2019
Eligibility & Enrollment Specialist II
Covered California
11.2016 - 04.2018
Operations Manager
Advanced Auto Care
07.2013 - 11.2016
Bachelors of Science - Criminal Justice Administration
University of Phoenix