Jennifer Martin

Manage caseload of Injured Worker Claims effectively, with the intention of locating a suitable light-duty work assignment that aligns with the capabilities of the Injured worker and the needs of the Non-Profit

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Identify and locate suitable matches between a Non-Profit Organization and a dedicated claim of an Injured Worker. Follow up on the Light-Duty assignment of the Individual, once the Volunteer assignment begins and handle any issues or concerns that arise.

• Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports, and other business documentation.