Andrew Pilgrim
Knoxville,TN
Summary
Dynamic human services program and information systems analyst with extensive experience leveraging analysis to understand and address complex processes and enable effective decision making. Expertise in delivering comprehensive analysis, education, and training while providing exceptional support to both internal and external clients. Committed to enhancing operational efficiency and client outcomes by effectively implementing and using available resources responsibly.
Extremely dedicated to fostering collaboration and continuous improvement from within diverse workplace environments in order to ultimately provide the best service and outcomes possible for clients.
Overview
7
7
years of professional experience
Work History
Executive Supports
Mountain Hope Good Shepherd Clinic
09.2022 - 11.2024
- Maintained, prepared, and reported monthly and yearly data for primary and dental care services rendered by the clinic for external program reimbursements as well as internal performance metric purposes.
- Coordinated team to devise and implement a more efficient and timely intake process for patients presenting to the clinic for integrated primary and behavioral health care.
- Functioned as clinic coordinator for services performed through the Tennessee Breast and Cervical Cancer Screening Program.
- Independently executed solutions for any operational needs on an ongoing priority basis in order to minimize expenditures and ensure greater fiscal responsibility for the clinic.
Senior Human Services Program Specialist
Agency for Persons w/ Disabilities
03.2022 - 09.2022
- Supervision and support of Licensing & Monitoring team within the Quality Improvement Division in conducting initial licensing of community group homes as well as ongoing monitoring for compliance with state statutes, administrative rules, and federal regulations.
- Functioned as change agent at the regional level for the integration of legacy Licensing & Monitoring business processes into a new state-wide integrated CRM/EMR system.
Education & Training Specialist
Agency for Persons w/ Disabilities
04.2021 - 03.2022
- Served as regional information systems trainer to both internal agency staff and external medical provider customers.
- Conducted education and training to assist and motivate over 500 medical care providers in the use of a new state-wide CRM/EMR system.
- Provided ongoing JIT training as needed.
- Provided technical support/assistance as needed.
Human Services Program Analyst
Agency for Persons w/ Disabilities
06.2019 - 06.2020
- Provider Enrollment: Program analyst and change agent for identifying organizational improvements needed with enrollment of medical providers under a Medicaid Waiver program.
- In the role of Super User, provided formal input and feedback to software development teams on complex Agency business processes which were to be conducted via an integrated CRM/EHR to replace legacy system(s).
Economic Self-Sufficiency Analyst
Department of Children & Families
05.2018 - 06.2019
- Assessed the eligibility of applicants for public assistance programs such as food assistance, Medicaid, and cash assistance.
- Entered and processed data from electronic sources into a computer-based eligibility system, ensuring accuracy and compliance with state and federal regulations.
- Provided training to employees and mentoring in understanding eligibility processes and procedures.
- Engaged with customers to resolve inquiries and assist with their application processing and case status.
- Entered and processed data from electronic sources into a computer-based eligibility and case management system, ensuring accuracy and compliance with state and federal regulations.
Education
Associate of Science - Social Work
12-2023
- cum laude
Technical Certificates - Information Systems Technology
- Cisco Routing & Switching
- IT Client Specialist
- Computer Programming Specialist
- Honoree of President's List (Spring 2013)
- Dean's List (Summer 2013)
Technical Certificate - Data Analysis With R Programming
01-2014
Skills
- Program evaluation
- Operations coordination
- Operational efficiency
- Multiple priorities management
- Data research and validation
- Information gathering
- Data interpretation
- Evidence-based decision making
- Compliance analysis
- Process improvements
- Report preparation
- Analytical problem solving
Affiliations
Military Intelligence Corps Association
National Association of Social Workers
Tennessee Reconnect Ambassador
Timeline
Executive Supports - Mountain Hope Good Shepherd Clinic
09.2022 - 11.2024
Senior Human Services Program Specialist - Agency for Persons w/ Disabilities
03.2022 - 09.2022
Education & Training Specialist - Agency for Persons w/ Disabilities
04.2021 - 03.2022
Human Services Program Analyst - Agency for Persons w/ Disabilities
06.2019 - 06.2020
Economic Self-Sufficiency Analyst - Department of Children & Families
05.2018 - 06.2019
Walters State Community College - Associate of Science, Social Work
Seminole State College - Technical Certificates, Information Systems Technology
Johns Hopkins School of Public Health - Technical Certificate, Data Analysis With R Programming
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