Berenice Ramirez
Phoenix,US
Summary
Well versed organized professional with extensive administrative and customer service. Providing optimal assistance with flexibility to adapt efficiently in fast paced and frequently changing environment's.
Overview
21
21
years of professional experience
Work History
Title Document Processor
State Farm
Tempe, AZ
01.2024 - Current
- Ensure quality control by proofreading documents prior to processing.
- Scan paper records into electronic files for storage in centralized database.
- Answer customer inquiries via phone.
- Provide accurate information about products and services to customers.
- Complete processing of documents related to salvage disposition.
- Secure necessary information and documentation of process title work to conclude salvage .
- Initiate payment for claim settlements.
- Facilitate all necessary paperwork to properly brand title on all salvage claims.
- Communicated effectively with customers and internal staff via phone or email.
Aesthetician
Marisa's Beauty
Phoenix, AZ
08.2020 - 01.2024
- Greeted clients upon arrival to spa and provided information about services offered.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Performed treatments and created and maintained records of treatment according to company policy.
- Guided patients through the process, explaining what to expect and how to follow up to improve results.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Ensured compliance with state regulations related to sanitation and health standards.
- Assisted in marketing efforts by providing input on promotional materials and events.
Customer Assurance Specialist, Billing Clerk
Yrc Freight
Phoenix, AZ
06.2003 - 08.2020
- Completed and processed purchase orders and customer invoices each quarter.
- Collected data to complete detailed financial reports for stakeholders and management.
- Created improved filing system to maintain secure client data.
- Assisted customers with establishing credit and guidelines.
- Ensured customer physical files were maintained for a year.
- Assisted drivers and customers with necessary paperwork to travel state to state or out of the country.
- Balanced driver log book for payments obtained.
- Accounted for driver hours and submitted for payroll.
- Credited and audited customer invoices and ensured customers were properly billed or credited for services performed.
- Performed daily dock checks for freight that had been misplaced, lost, damaged or refused.
- Determined best practice and investigated reason for lost, damaged or misplaced freight and initiated claim process on company and customer behalf.
- Investigated customer accounts for any fraud or claims and confirmed charges were legitimate.
- Audited customer calls and assisted in coaching and compliance practices.
- Provided technical support for customers in resolving complex issues.
- Reviewed documents for accuracy prior to submission or publication.
- Performed quality assurance testing on newly developed software applications.
- Coordinated with other departments to ensure efficient workflow processes.
Education
Aesthetician License -
Aesthetics Skin Care
2020High School -
South Mountain High School
1999Skills
- Business Operations
- Inspection Reviews
- Problem Resolution
- Sales/ Product Recommendations
- Strong Customer Service
- Microsoft Outlook
- Peoplesoft
- 10 key by touch
- Web CSR
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Data accuracy
- File documentation
- Process auditing
- Document retrieval
- Document distribution
- Records Maintenance
- Quality Management
- Quality Assurance
Timeline
Title Document Processor
State Farm
01.2024 - Current
Aesthetician
Marisa's Beauty
08.2020 - 01.2024
Customer Assurance Specialist, Billing Clerk
Yrc Freight
06.2003 - 08.2020
Aesthetician License -
Aesthetics Skin Care
High School -
South Mountain High School
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