Summary
Overview
Work History
Skills
Timeline
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MICHAEL ABYSS

Cherry Hill,NJ

Summary

I have been in the car business for 22 years. I Started in service and worked my way up to Dealer Manager. I Don't need to leave my current job but I also feel their is no more growth here. Over the last three years I spent a lot of time building a structured and profitable Dealership. Some of my most noted accomplishment are increasing dealer profits over 70%, trained a salesman to become an exceptional GSM, trained a lot manager to become a very good used car manager, Structured service too be more efficient by doubling the amount of cars we serviced each day. and implemented all process in both sales and service that all play a role in the dealerships success. I Believe it's time to find another Dealership/Group that I can use all the knowledge and skill's that I have acquired over the years to make them even more successful and profitable.

Overview

25
25
years of professional experience

Work History

Dealer Manager

AUTOMOTIVE DEALERSHIP
07.2018 - Current
  • Created Program that dealership currently use's. Since implemented I was able to average and additional 2500+ front end gross profit per unit while averaging 2250 per unit in the finance department.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Grew revenue by improving sales and service strategies.
  • Managed 80 employees.
  • Trained and developed 50 employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in to try and promote them.
  • Increased sales on consistent basis by developing key customer relationships.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.

Sales Manager

AUTOMOTIVE DEALERSHIP
05.2015 - 06.2018
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Partnered with marketing team to align sales strategy with brand messaging across communication channels.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Implemented CRM strategy to automate leads management.

Used Car Sales Manager

AUTOMOTIVE DEALERSHIP
03.2011 - 04.2015
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Partnered with employees to develop relationships with customers and enhance sales processes.
  • Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
  • Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
  • Developed and expanded wholesale database to maximize proceeds and meet business plans.
  • Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.
  • Manage customer complaint escalations and fostered resolution.
  • Created necessary documentation for used car sales.
  • Negotiated vehicle pricing with customers and communicated contract terms.
  • Collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.
  • Recommended vehicle makes and models to suit customer needs and budget requirements.
  • Reviewed and negotiated terms to allow customers to achieve favorable financing.
  • Restructured deals to enable customers to obtain favorable financing.
  • Increased new and used car sales by 50%.

Finance Manager

AUTOMOTIVE DEALERSHIP
11.2007 - 02.2011
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
  • Identified interest rates and loan terms by reviewing and analyzing client credit.
  • Addressed ways to improve internal control processes and accounting procedures.
  • Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
  • Assessed client needs and developed specific strategies to establish financial capabilities.
  • Compiled, interpreted and verified crucial financial data, both actual and projected.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
  • Initiated vital financial processes by setting up vendor information and payment structures, defining operational expenses, managing bank accounts and reconciling accounts.
  • Collaborated with operations manager on staff compliance with financial and banking regulations.
  • Developed business systems and structures to enhance accounting and financial duties.
  • Improved customer satisfaction ratings by employing conflict resolution techniques.
  • Decreased risk by analyzing loan submissions and implementing established guidelines and procedures.
  • Inspected client financial reports and implemented comprehensive systems to align with customer needs and boost sales.
  • Funded deals efficiently and economically by using different funding platforms.
  • Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
  • Produced and implemented marketing plans aligned with consumer trends to foster company growth.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Increased sales through productive management, product development and proven marketing methods.

Service Manager

AUTOMOTIVE DEALERSHIP
02.2001 - 10.2007
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through analysis of key metrics.
  • Hired, trained and developed service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Managed service department budget and investigated and resolved discrepancies.
  • Defined department objectives and monitored performance to facilitate operations.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Informed and educated department employees on changes from management.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Researched and provided timely resolution to service discrepancies.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.

Skills

  • Sales tracking
  • Promotional sales events
  • Product knowledge
  • Prospecting skills
  • Lead generation
  • Effective Retail Sales Manager
  • Compelling leadership skills
  • Excellent communication skills
  • Sales process engineering
  • Sales operations
  • Sales and market development
  • Resolution-oriented
  • Marketing strategy
  • Rapport and relationship building
  • Continuous improvements
  • Sales process
  • Team oversight
  • Service-driven sales
  • Business Planning
  • Multidisciplinary team leadership
  • Energetic
  • Recruiting and hiring

Timeline

Dealer Manager

AUTOMOTIVE DEALERSHIP
07.2018 - Current

Sales Manager

AUTOMOTIVE DEALERSHIP
05.2015 - 06.2018

Used Car Sales Manager

AUTOMOTIVE DEALERSHIP
03.2011 - 04.2015

Finance Manager

AUTOMOTIVE DEALERSHIP
11.2007 - 02.2011

Service Manager

AUTOMOTIVE DEALERSHIP
02.2001 - 10.2007

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MICHAEL ABYSS