Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Brown

Newark,NJ

Summary

Strategic and innovative Learning & Development professional with over 10 years of manager and organizational development experience. Proven ability to design, deliver, and evaluate learning programs that drive employee growth, engagement, and organizational effectiveness. Skilled in curriculum design, facilitation, coaching, and the application of data analysis to inform development strategies. Adept at building strong client relationships, partnering across global teams, and aligning initiatives with organizational value.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Learning and Development Specialist

Audible
NEWARK, NJ
06.2020 - Current
  • Own and Facilitate learning sessions on manager and individual contributor development, career growth, and bias awareness. Coached senior managers during the Returnship program, improving performance review outcomes.
  • Designed and launched a global Tuition Advancement program, partnering with Finance and HR to align policy and funding models. Led stakeholder education and change management efforts across the organization, resulting in a 110% increase in participation and expanded employee access to future-focused learning opportunities (e.g.,. AI and ML upskilling opportunities.
  • Designed and delivered a curated, instructor-led, and self-access learning journey aligned to business priorities. (e.g, AI and ML, manager and individual contributor development)
  • Administered and optimized systems and learning platforms, including Workday and Cornerstone, leveraging QuickSight analytics to track utilization, completions, and skill-driven insights that informed program design, improved adoption rates, and aligned learning investment with organizational priorities.
  • Design and develop the L&D dashboard. Tracking engagement, completions, and skill gaps. Insights from the dashboard informed targeted manager training initiatives, and improved learning adoptions by 20%.
  • Supported the design and delivery of the onboarding and offboarding for the Returnship program, coordinating applicant onboarding, preparing managers for effective feedback conversations, and facilitating calibration discussions to ensure fair and consistent evaluations.
  • Designed and executed the marketing strategy for L&D, including the GenAI Showcase, that drove 55% global engagement.
  • Co-lead of the Global Black Employee Network, facilitating career development sessions, building inclusive spaces, and increasing visibility for Black creators and leaders.
  • Partner with Senior HR Business Partner(s) and respective parts of the organization to support relevant business functions and the People & Places community to build rapport, develop, and execute people strategies, and deliver results, serving as an expert on people processes and policies to support employees.
  • Proven ability and experience working seamlessly across multiple stakeholders and/or businesses, with a variety of personalities and functional disciplines.
  • Partner with the Global Head of Employee Relations to investigate and share recommendations on the next steps of engagement.

Knowledge Management Coordinator

Audible Inc.
NEWARK, NJ
11.2018 - 06.2020
  • Supported business projects, ensuring content meets a high bar for quality and is delivered on time.
  • Worked closely with team members and stakeholders to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and internal customers to find workable solutions.
  • Liaise with business groups to gather all CS relevant information for new project initiatives.
  • Maintained Audible’s high-bar for clear, concise, and trust-worthy content.
  • Used superior writing skills and extraordinary attention to detail to evaluate, uphold and implement content standards that reflect the voice of Audible.
  • Collaborated with partner teams across the business and Customer Service to ensure external and internal content is effective
  • Scoped, planned and developed customer and CS associate facing material (policies/references, emails, help content) that communicates information effectively and engagingly

Team Manager

Audible Inc.
NEWARK, NJ
08.2017 - 11.2018
  • Managed a team of 17 associates (plus a Team Lead)
  • Performed data manipulation and analysis to assist with evaluating performance and identification of contact drivers
  • Written and delivered monthly, mid-year and annual performance reviews
  • Carried out team manager responsibilities in accordance with Audible policies and procedures such as motivating, rewarding, coaching, resolving conflicts, interviewing, time management and training
  • Identify, develop, analyze and/or improve processes that positively impact team performance and/or business objectives
  • Advocated for my team's self-development

Technical Support Manager

Altice USA
NEWARK, NJ
01.2012 - 08.2017
  • Trained and developed Technical Support Representatives
  • Daily strategic and tactical planning data analysis and reporting
  • Provided technical assistance for end-user devices and associated resources with an emphasis on customer service functions.
  • Regularly reviewed Contact Center staff performance, and recommend improvements
  • Coached staff toward meeting monthly, quarterly and annual goals in customer interaction and quality assurance.

Education

Front End Web Development

General Assembly
Online

Bachelor of Science - Human Resources And Organizational Management

Thomas Edison State University
Piscataway, NJ

Fashion Merchandising

LIM College
New York, NY

Skills

  • Learning and Development Strategy
  • Curriculum Design & Facilitation
  • Coaching & Manager Development
  • Data Analytics and Reporting
  • Learning Management Systems (Cornerstone)
  • Workforce Management Systems (Workday)
  • Diversity, Equity, Inclusion, & Belonging Leadership
  • Stakeholder Management
  • Program Design & Implementation
  • Marketing & Communications for L&D

Certification

  • Certified Insights Discovery Client practitioner
  • Certified ERG Online Leadership
  • Certified in Strategic Marketing for L&D programs

Timeline

Learning and Development Specialist

Audible
06.2020 - Current

Knowledge Management Coordinator

Audible Inc.
11.2018 - 06.2020

Team Manager

Audible Inc.
08.2017 - 11.2018

Technical Support Manager

Altice USA
01.2012 - 08.2017

Front End Web Development

General Assembly

Bachelor of Science - Human Resources And Organizational Management

Thomas Edison State University

Fashion Merchandising

LIM College

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