MELISSA BUSS
Dublin,OH
Summary
Dynamic and results-driven professional with over 10 years of experience in exceeding sales targets and driving revenue growth. Proven track record of building and maintaining strong client relationships, identifying opportunities for upselling and cross-selling, and effectively closing deals. Skilled in prospecting, negotiating, and presenting complex solutions to key decision makers. Adept at staying ahead of market trends, adapting to changing environments, and collaborating seamlessly with internal teams to achieve business objectives. Looking to leverage my expertise and drive for success in a challenging new role.
Overview
20
20
years of professional experience
Work History
Loan Sales Executive
One Main Finanical
07.2024 - Current
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
Senior Living Advisor
A Place for Mom
08.2023 - 03.2024
- Developed and maintained relationships with senior living communities to ensure a wide range of options for clients
- Conducted in-depth assessments of seniors' individual needs, preferences, and financial considerations to recommend the most suitable living options
- Provided guidance and support to families navigating the complex process of transitioning their loved ones to senior living communities
- Collaborated with healthcare professionals and social workers to ensure holistic care for seniors in various living environments
- Presented professional image consistent with company's brand values.
Sales Specialist
Huntington Bank
08.2018 - 08.2023
- Consistently exceeded monthly sales targets by proactively reaching out to potential clients and promoting banking products and services
- Developed and maintained strong relationships with customers to increase client retention and cross-selling opportunities
- Conducted comprehensive financial assessments for clients to identify their needs and recommend appropriate banking solutions
- Assisted clients with account openings, loan applications, and other banking transactions, ensuring a seamless customer experience
Personal Banker Assosiate II
Fifth Third Bank
04.2016 - 08.2018
- Maintained and managed client relationships to provide excellent customer service and meet their financial needs
- Conducted financial assessments for customers to determine appropriate banking products and services
- Assist in optomizing customer relationships working directly with Treasury Management and other team members to grow fees, deposits, and portfolio revenue.
Education
Hospitality Management -
University of Southern Mississippi
Skills
- Attention to Detail
- Process Improvement
- Exceptional Customer Service
- Financial Accounting
- Time Management
- Dynamic Communication Skills
- Teamwork
- Excel
- Powerpoint
- Word
- Outlook
- Salesforce
- Microsoft Teams
- Slack
- Zoom
- Chat GPT
Timeline
Loan Sales Executive
One Main Finanical
07.2024 - Current
Senior Living Advisor
A Place for Mom
08.2023 - 03.2024
Sales Specialist
Huntington Bank
08.2018 - 08.2023
Personal Banker Assosiate II
Fifth Third Bank
04.2016 - 08.2018
Hospitality Management -
University of Southern Mississippi
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