Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Pagnac

Minneapolis,MN

Summary

Talented Assistant Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings over 15 years of progressive business experience in Health and Human Services.

Overview

19
19
years of professional experience

Work History

Assistant Administrator

Thomas Allen
West St. Paul, Minnesota
11.2013 - Current
  • • Standard Operations Direction – Policy and procedure review and recommendation for updating to maintain regulatory compliance and most efficient operating practices based on statistics and data analysis
    • Financial Reporting and Analysis – creating and maintaining budgetary compliance, monthly reporting, fiscal analysis, forecasting, and managing factors to influence annual budget, state contract communication, analysis, and coordination
    • Experience with working with Minnesota Medical Assistance programs
    • Leadership, Supervision, and Project Management - interviewing and hiring; formal and informal coaching and discipline, suspension and termination; directly supervising ten mid-level supervisors across multiple sites and indirectly supervising up to 200 employees, prioritizing work schedules, assignment delegation, and maintaining timeline of assigned projects
    • Service provision and support - screen and coordinated service candidates, conduct admission screening and assessment documentation for admission, ensure regulatory compliance with documentation, investigate allegations of vulnerable adult abuse, neglect, and financial exploitation, provide recommendations and implement responses to citations or corrective actions
    • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation, and compliance reporting.
    • Devised and implemented improvements to reporting procedures.
    • Confirmed accurate completion of forms and reports for program participants.
    • Drove workflow improvements by streamlining processes.
    • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
    • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
    • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.dures

Associate Assistant Director, Program Coordinator

Fraser
Richfield, Minnesota
02.2006 - 11.2013
  • • Direct supervision of up to 20 employees; interviewing and hiring, formal and informal coaching, mentoring and development of corrective action plans, performance evaluations, staffing and scheduling up to three sites directly to meet 24-hour plan of care models, prioritizing of work schedules and assignment delegation
    • Financial reporting and analysis; safeguarding of client and company funds within best practices and regulatory standards, weekly and monthly reporting and budget analysis, forecasting and managing factors to influence annual budget
    • Continuous Quality Improvement; identifying and improving or eliminating wasteful systems, updating templates, forms, worksheets, and SQL type database, design, develop and implement new and updated training for all levels of division, designing custom spreadsheet programs for internal use to manage and operate within budgetary parameters, identifying and recommending updates to physical plant
    • Consumer service and supervision; responsible for assessing physical and emotional needs of residents and developing individualized program plans to improve or maintain skills and quality of life for up to 12 individuals, coordinate consulting services for persons served, collaborate with medical professionals to coordinate health and medical needs, coordinate dietary needs of persons served, communicate with interdisciplinary team members and assure customer satisfaction, ensure regulatory compliance with documentation, investigate allegations of vulnerable adult abuse, neglect, and financial exploitation, provide recommendations and implement responses to citations or corrective actions
    • Gathered and organized printed materials required for program participation
    • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
    • Prepared monthly reports on financial trends for upper management
    • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
    • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details

Education

Master of Arts - Health And Human Services Administration

St. Mary's University of Minnesota
Twin Cities, MN
05.2022

Bachelor of Music - undefined

Cornell College
2003

Skills

  • Microsoft Office
  • Documentation and reporting
  • Financial leadership
  • Operations oversight
  • Performance improvement
  • Strategic planning
  • Staff Management
  • Program Guidelines Adherence
  • Interdepartmental Coordination
  • Problem Solving

Timeline

Assistant Administrator

Thomas Allen
11.2013 - Current

Associate Assistant Director, Program Coordinator

Fraser
02.2006 - 11.2013

Master of Arts - Health And Human Services Administration

St. Mary's University of Minnesota

Bachelor of Music - undefined

Cornell College

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Susan Pagnac