Azari'El Fields
Richmond,Virginia
Summary
Results-driven Eligibility Worker and Team Lead at Cover VA (Maximus) with a strong track record in Medicaid processing and case management. Successfully resolved complex escalations through collaborative approaches, while enhancing team performance via targeted training initiatives. Proficient in data analysis and conflict resolution, ensuring precise benefits administration for diverse populations and committed to delivering exceptional customer experiences. Bilingual professional dedicated to optimizing operational efficiency and fostering positive outcomes within a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Eligibility Worker/ Team Lead
Cover VA (Maximus)
Richmond, USA
01.2022 - Current
- As an Eligibility Worker, I process 15 intake applications daily for Medicaid benefits utilizing the VaCMS (Virginia Case Management System)
- Process annual redeterminations for Medicaid clients that are associated with family health plans LTC (Long Term Care), ABD (Aged, Blind, Disabled), and Incarcerated individuals in the state of Virginia
- Diligently review various financial and nonfinancial factors while processing and maintaining a monthly caseload
- As a Team Lead, I assist management by facilitating training classes with new policies and procedures mandated by the state
- Provide coaching and counseling to encourage professional development
- Assign cases to eligibility specialists
- Maintain the technical escalations queue of eligibility applications that have errors and can not be processed
- Resolve the escalations queue by collaborating with the Informational Technology Department
Call Center Representative
Cover VA (Conduent)
Richmond, USA
10.2019 - 12.2021
- Answered inbound calls from Medicaid consumers
- Assisted with completing Medicaid applications for the citizens of Virginia
- Answered general Medicaid eligibility questions
Education
Standard Diploma -
Garfield High School
Woodbridge, Virginia06.2019
Skills
- Google Suite
- Microsoft Office Suite
- SharePoint
- Local government databases
- MMIS
- MES
- VaCMS
- SPIDeR
- Medicaid eligibility
- Data analysis
- Case management
- Customer service
- Problem solving
- Attention to detail
- Applicant interviews
- Medicaid
- Documentation and paperwork
- Data entry
- Income verification
- Benefits administration
- Medicaid processing
- Conflict resolution
- VaCMS utilization
- Time management
- Proficient in [technology]
Certification
- PCA
- CNA
- CPR
Accomplishments
- Hardworking
- Dedicated
- Honorable
- Dependable
- Self-Motivated
- Effecient
Affiliations
- Music
- Influencing
- Movies
- Food
- Parks
- Books
Timeline
Eligibility Worker/ Team Lead
Cover VA (Maximus)
01.2022 - Current
Call Center Representative
Cover VA (Conduent)
10.2019 - 12.2021
Standard Diploma -
Garfield High School
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