Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Endia Baltimore

Douglasville,GA

Summary

Efficient worker with a strong focus on customer service. Detail-oriented and skilled in time management. Organized and dependable, with the ability to solve problems effectively. Self-directed and committed to providing exceptional customer service in all interactions.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Staples Inc
03.2023 - Current
  • Consistently met and exceeded productivity targets while maintaining high standards for quality and safety.
  • Operated various types of equipment such as forklifts, box trucks, pallet jacks, and hand trucks safely while moving products throughout the facility.
  • Worked safely around moving machinery.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Occasional mathematical skills and the ability to problem solve.
  • Increased efficiency by organizing and sorting packages according to destination and delivery requirements.
  • Communicating and collaborating more effective sortation solutions that’s been done with members of the team.
  • Mastering problem solving in different aspects to be able to train.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Maintained warehouse accessibility and safety for driver traffic by discarding empty boxes and removing obstacles from the floor.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.

Warehouse Associate

Rise Baking Company
09.2022 - 03.2023
  • Learn and follow GDA, food safety and personnel safety procedures on a daily basis.
  • Make Walmart’s cakes with controlled ingredients & portions of icing, filling, & garnishes.
  • We used specific tools in accordance with the product, pre-determined decorating techniques & speeds.
  • Operate and make immediate adjustments to cakes on an ongoing assembly line.
  • Keeping work areas and equipment neat and clean on an ongoing basis.

Sort Associate

Amazon XL Warehouse
05.2022 - 08.2022


  • Provided assistance during peak seasons, helping the team handle higher volumes without compromising service levels or deadline compliance.
  • Utilize technology to receive and close orders so that customers are notified when their package is on the way.
  • Collaborated with fellow associates to maintain a smooth flow of packages within the distribution center.
  • Amazon warehouse team that handles only the big stuff – the customer orders that weigh over 50 pounds: TVs, furniture, appliances, etc.
  • Assisted with training of new hires, sharing best practices and lessons learned from personal experience to help them acclimate quickly and become productive members of the team.
  • Optimized space utilization within trailers, ensuring maximum capacity for efficient transportation of sorted parcels.
  • Utilize carts, dollies, hand trucks, team lifts and other gear to maneuver heavy items around.
  • Adapt to uncontrolled temp environment.
  • Reduced errors in package routing by double-checking label information against system records before loading onto trailers or containers.

Manager

McDonald’s
03.2020 - 05.2022
  • Accomplished multiple tasks within established timeframes.
  • Required to take a 10 week class for management certification, gained management perspective in customer service, food safety, & shift policies.
  • Lead shifts every day, making sure customers get a fast, accurate & friendly experience every visit.
  • Developed and maintained relationships with customers through account development.
  • Setting goals, delegating tasks to the team, following up, and reporting results back to the team and other managers.
  • Responsible for making sure crew and other managers deliver a great customer experience, ensure sales promotions are where they need to be, hourly, based on number of staff.
  • Train all staff front service procedures, and delegate so that the front Counter McCafé and Drive-Thru areas are continuously organized for the best service and reviews.
  • Cross-trained existing employees to maximize team agility and performance.
  • Make sure the kitchen delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production and safety procedures, including new items that are added to the menu.
  • Always having a solution to the customer's problem & find ways to make them happy even in the worst of situations.
  • Keep a smile and communicate with customers to make sure they’re heard and know that their issue matters.
  • Focused on employee engagement and continuous learning opportunities.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Retail Lead

Six Flags
03.2019 - 08.2019
  • Trained and mentored new employees, contributing to a positive work environment and increased staff retention rates.
  • Managed daily operations, ensuring the smooth running of 3 in-store & 1 outdoor-store departments and maintaining high levels of customer service.
  • Implemented loss prevention strategies, reducing instances of shoplifting and improving overall store security.
  • Responsible for producing maximum profit, while keeping the costs within budgeted guidelines by putting different materials on display weekly, in an orderly fashion.
  • Follow all corporate and park policies & procedures
  • Work as a team to fulfill the company mantra for friendly, clean, fast, safe service.
  • Conducted regular performance evaluations providing constructive feedback for employee growth opportunities while maintaining accountability.
  • Optimized staffing schedules based on store traffic patterns, ensuring adequate coverage during peak hours without overspending on payroll expenses.
  • Enhanced store layout, creating an inviting atmosphere that encouraged customers to spend more time browsing merchandise..
  • Efficient communication on radio channels among employees enhancing collaboration which resulted in improved problem-solving capabilities as a team.
  • Encouraging employees to share ideas and suggestions for display enhancements.

Education

Diploma -

New Manchester High School
Douglasville, GA
05.2021

Skills

  • Training and mentoring
  • Telephone and email etiquette
  • Overcoming objections
  • Flexible Schedule
  • Self-driven
  • Quick learner
  • Team Collaboration
  • Leadership skills in customer service
  • Team management
  • Clear Communication
  • Sales Techniques
  • Creative problem-solving
  • Relationship Building
  • Task oriented
  • Interpersonal skills
  • Upper intermediate computer skills
  • Paying attention to detail
  • Multi-tasking
  • Hand and machine sewing
  • Forklift
  • Lifting and sorting
  • Warehouse Safety
  • Workplace Cleanliness
  • Cash Handling
  • Organized Mindset
  • Basic Mathematics

Languages

Spanish
Limited Working

Timeline

Warehouse Associate

Staples Inc
03.2023 - Current

Warehouse Associate

Rise Baking Company
09.2022 - 03.2023

Sort Associate

Amazon XL Warehouse
05.2022 - 08.2022

Manager

McDonald’s
03.2020 - 05.2022

Retail Lead

Six Flags
03.2019 - 08.2019

Diploma -

New Manchester High School

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