Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Neal-Jones

Miami / Broward,FL

Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Technical Support

HHA Exchange
07.2023 - Current
  • Provided frontline technical support for healthcare professionals, ensuring the functionality and reliability of critical medical equipment and software systems.
  • Collaborated with cross-functional teams to implement software updates, system upgrades, and patches, minimizing downtime and enhancing system performance.
  • Trained medical staff and end-users on the proper use of equipment and software applications, ensuring state wide compliance with industry standards and regulations
  • Maintained and updated electronic health records (EHR) systems, ensuring data accuracy and security in accordance with HIPAA regulations.
  • Documented all support interactions and resolutions, contributing to the development of a knowledge base for future reference.


Software Engineer III

American Express
08.2019 - 05.2023
  • Designed, developed, and maintained software applications and systems, adhering to best practices and coding standards.
  • Collaborated with product managers and stakeholders to gather and define requirements, ensuring alignment with business goals.
  • Diagnosed and resolved software defects and issues, improving application reliability and user satisfaction.
  • Worked on full-stack development, including front-end and back-end
  • Conducted code reviews and participated in team discussions to enhance code quality and foster knowledge sharing.

Troubleshooting Specialist

CBS All Access
02.2018 - 06.2019
  • Conducted in-depth analysis and diagnosis of technical issues reported by users, both remotely and on-site.
  • Utilized problem-solving methodologies to identify root causes of issues related to hardware, software, networks, and systems.
  • Collaborated closely with technical support teams and engineers to develop and implement effective solutions, minimizing service disruptions.
  • Worked in a fast-paced environment, meeting service level agreements (SLAs) and exceeding customer expectations.

Education

Bachelor's Degree - Information Technology

Broward College
Fort Lauderdale, FL
12.2021

Skills

  • Healthcare Industry Insight
  • Quality Assurance Procedures
  • Technical Troubleshooting
  • HIPAA Compliance

Certification

Project Management Professional

Timeline

Medical Technical Support

HHA Exchange
07.2023 - Current

Software Engineer III

American Express
08.2019 - 05.2023

Troubleshooting Specialist

CBS All Access
02.2018 - 06.2019

Bachelor's Degree - Information Technology

Broward College

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Crystal Neal-Jones