Jacob Lopez
San Diego,California
Summary
Experienced Human Resources Manager with over 2 years of management experience. Skilled in HRIS, Excel, and Microsoft Office programs. Strong background in customer service and extensive knowledge of healthcare benefits, ACA, and COBRA guidelines. Excellent organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Aya Healthcare
San Diego, CA
09.2020 - Current
- Oversee company benefit program to ensure compliance, efficiency, and alignment for 35,000-50,000 active travel nurses at a time
- Leading and developing a team of 11
- Responsible for team meetings, bi-weekly one-on-ones, quarterly reviews, and overseeing the team in their responsibility to address and resolve employee questions regarding benefit plans
- Maintain compliance with federal, state, and local employment laws and regulations
- Meticulously audit benefits reports to ensure accuracy, completion, and relevance
- Enroll staff members into benefits programs including health, dental, vision, and life programs
- Maintain employee files and compliance documents
- Manage onboarding process of new employees by scheduling interviews, sending out orientation paperwork, and enrolling them into our systems
- Responsible for leading and training all new HR team members on enrollment process for healthcare, dental, vision, and life policies
- Lead the development and management of the annual open enrollment process
- Maintain strong relationships with vendors, facilitating effective communication and streamlined benefits support for employees
- Partner with brokers to review and implement health and benefit plans tailored to the company and employees' needs
- Generated and audited reports for payroll and benefit errors
- Oversaw company benefit program to ensure compliance, efficiency, and alignment for 35,000-50,000 active travel nurses at a time
- Assisted payroll department with calculating arrears on a weekly basis
- Adeptly responded to general employee inquiries regarding benefits, pay, leaves, etc
Customer Support Analyst
Ezoic
Carlsbad, CA
01.2020 - 04.2020
- Drove business success and customer retention by growing relationships with website publishers through real time support and exceptional customer service
- Identified, troubleshot, diagnosed and worked to resolve customer issues for product integration
- Uncovered the business needs of publishers to understand how a range of products can grow their business
- Responsible for success and optimization of digital publishers by educating clients on machine learning technology
- Responded to help tickets by signing customers up, retrieving customer data, presenting relevant product information and canceling services
- Provided technical support to customers with DNS integrations, nameserver integrations, worked with SSL, and ensured customers were using our proxy
- Escalation of issues to account managers in order to resolve issues to the customer's complete satisfaction
- Responsible for de-escalation of problems to fully satisfy and retain customers that wish to cancel
- Updated documents for specific issue resolution giving customers the opportunity to problem solve on their own
- Utilized active listening and trouble shooting skills to resolve complex customer issues and accurately determine a solution
Substitute Teacher
Poway Unified School District
San Diego, CA
09.2019 - 03.2020
- Implement existing lesson plans in a manner that ensures the integrity of academic time and motivates students to learn and participate
- Instruct students regarding a variety of classroom topics and courses of instruction
- Address the various learning styles of students accordingly
- Establish an exemplary classroom culture that balances high expectations with a fun learning environment
Assistant Sports Coordinator
Boys and Girls Club
4s Ranch, CA
06.2015 - 09.2019
- Responsible for enrolling children ages 6-17 in sports programs
- Prepare, distribute, and deposit sports program money, revenue, and financial reports
- Create and manage game day and practice schedules
- Communicate with and schedule referees to ensure availability for all game days
- Data entry of membership information into ERP software
- Answer calls from prospective parents and assist with any questions or concerns
- Assist with development and implementation of new league rules every year
- Provide contact with coaches and parents to facilitate league rules and schedules
- Responsible for managing all contact with parents
- Manage registration deadlines and ensure all documentation is accurate
- Handled cash, credit, and check transactions for league fees
Education
BS - Psychology
San Diego State University
Skills
- ACA
- COBRA Guidelines
- Communication Skills
- Customer Service
- Excel
- Healthcare Benefits
- Training programs
- Dayforce
- Management
- Microsoft Office programs
- Organizational Skills
- HR leadership
- Benefits administration
- HRIS management
Timeline
Human Resources Manager
Aya Healthcare
09.2020 - Current
Customer Support Analyst
Ezoic
01.2020 - 04.2020
Substitute Teacher
Poway Unified School District
09.2019 - 03.2020
Assistant Sports Coordinator
Boys and Girls Club
06.2015 - 09.2019
BS - Psychology
San Diego State University
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