Melissa Fry
Accounting Manager/Convenient Store Manager/Customer Service
Columbia City,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eagerness to continue learning new things.
Overview
13
13
years of professional experience
Work History
Store Manager
Johnson Petroleum, Inc.
Huntington, IN
04.2021 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Welcomed, greeted and assisted guests in high-traffic store, generating $15,000+ in an average day business.
Accounting Manager
Johnson Junction, Inc
Huntington, IN
04.2009 - 01.2021
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Supported Owners with special projects and additional job duties.
Education
Bachelor of Science - Nursing
IPFW
Fort Wayne, INLicensed Realtor - Real Estate
Troyer Real Estate School
Fort Wayne09.2003
High School Diploma -
Columbia City High School
Columbia City, IN06.1993
Skills
- Goal Setting
- Focus and Follow-Through
- Records Organization and Management
- Originality and Creativity
- Team Leadership
- Decision Making
- Verbal and Written Communication
- Administrative Management
- Customer Service Management
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Store Manager
Johnson Petroleum, Inc.
04.2021 - 03.2022
Accounting Manager
Johnson Junction, Inc
04.2009 - 01.2021
Bachelor of Science - Nursing
IPFW
Licensed Realtor - Real Estate
Troyer Real Estate School
High School Diploma -
Columbia City High School
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