Your Name
Summary
Detail-oriented Account Manager with 2 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
6
6
years of professional experience
Work History
Amazon Account Manager
Amazon.Com, Inc.
Greenville, SC
12.2022 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated contracts and closed agreements to maximize profits.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Leveraged CRM system to manage sales activities and track sales performance.
Full Cycle Recruiter
Belfor
Idaho Falls, ID
02.2022 - 12.2022
- Addressed customer questions and concerns regarding services, benefits, and pay.
- Responsible for the full cycle recruiting process.
- Specifically support Amazon and Microsoft roles.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
SALES ACCOUNT MANAGER
Massage Envy
Rochester, NY
07.2021 - 02.2022
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Anticipated clients' needs by staying in touch on regular basis
- Built client relationships by acting as liaison between customer service and sales teams
- Created sales contacts with on- and off-premise accounts
- Created proposals for new and repeat customer business transactions
- Negotiated prices, terms of sale and service agreements
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored market activity and quoted pricing to maintain healthy profit margins
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Managed portfolio of 300 accounts
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
SALES ASSOCIATE/RECEPTIONIST
GYM
City, STATE
01.2019 - 05.2021
- Gained first-hand sales experience selling prospects memberships Learned to use my CRM platform to stay updated and accurate on my prospects
- Engaged in business-to-consumer marketing Cultivated strong customer relationships to drive business
- My EFT to Credit Card ratio was 3:1 putting me in the top 90th percentile at the company
- Engaged with customers to effectively build rapport and lasting relationships
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
B.S - Business Professional Selling
Northwestern State University of Louisiana/ University of Central Oklahoma
06.2021
Skills
- Sales Records Management
- Product and Service Promotions
- Relationship Building
- Sales Statistics Analysis
- Lead Generation
- Relationship Building
- Acquisition and Retention Strategies
- CRM Software
- Account Management
- Business Development
- Professional Sales
- Key Account Generation
- Preparing Contracts
- Sales Forecasting
- Sales Solutions
- Excellent Negotiating Tactics
- Sales Techniques
- Time Management
- Overcoming Objections
- Acquiring New Customers
- Proficient in Microsoft Excel, Salesforce, and Tableau
Additional Information
- Former Division 1 Student Athlete with demonstrated leadership, interpersonal and communication skills with a desire of collaborating in a team environment and providing innovative solutions. Now an Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Timeline
Amazon Account Manager
Amazon.Com, Inc.
12.2022 - Current
Full Cycle Recruiter
Belfor
02.2022 - 12.2022
SALES ACCOUNT MANAGER
Massage Envy
07.2021 - 02.2022
SALES ASSOCIATE/RECEPTIONIST
GYM
01.2019 - 05.2021
B.S - Business Professional Selling
Northwestern State University of Louisiana/ University of Central Oklahoma