Stephanie Clay
Crawfordville,Florida
Summary
Compassionate and dedicated veterinary professional with over 20 years of experience providing exceptional care for pets and pet owners, in a variety of clinical settings. Skilled in delivering high-quality care with a strong focus on animal welfare and client education. Known for an empathetic approach, I build trusting relationships with both animals and their owners, offering comfort and support during challenging times. Demonstrated ability to coordinate schedules, manage appointments, and collaborate effectively with cross-functional teams. Continuously seeking to expand my knowledge of veterinary medicine, provide the best possible care, and to help people help their pets.
Overview
23
23
years of professional experience
Work History
Veterinary Receptionist
South Monroe Animal Hospital
06.2022 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Entered data from pet records and office visits into computer system.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Veterinary Technician
Capital Veterinary Specialists
10.2021 - 04.2022
- Cared for multiple hospitalized patients simultaneously
- Obtained patient vital signs
- Administered various types of medications
- Calculated medication dosages and fluid rates
- Collected laboratory samples for testing
- Operated laboratory equipment to obtain patient results
- Performed various treatments as ordered by attending veterinarian
- Maintained meticulously accurate records, both manually and in veterinary management software
- Provided general nursing care and husbandry of hospitalized patients
- Communicated effectively with doctors and coworkers regarding patient care and status
- Communicated with compassion towards owners regarding their pets condition
Owner/Operator
Happy Paws of Tallahassee
02.2020 - 10.2021
- Traveled to and provide general care and husbandry for a variety of pets in their homes
- Provided overnight 'house sitting' services for clients
- Communicated with owners regarding scheduling and pet updates
- Maintained a schedule for services
- From March 2020 until October of 2021, I was also providing daily, in home care and overseeing the digital education of my ten year old, as Covid started to escalate shortly after I started the business
Veterinary Technician
Capital Veterinary Specialists
08.2016 - 01.2020
- Cared for multiple hospitalized patients simultaneously
- Obtained patient vital signs
- Administered various types of medications
- Calculated medication and fluid rates
- Collected labratory samples for testing
- Operated labratory equipment to obtain patient results
- Performed various treatments as ordered by attending veterinarian
- Maintained accurate records, both manually and in the veterinary practice software
- Provided general nursing care and husbandry
- Communicated effectively with doctors and coworkers regarding patient care and status
- Communicated with compassion towards owners regarding their pets condition
Veterinary Receptionist
Capital Veterinary Specialists
02.2005 - 08.2016
- Greeted clients upon arrival for appointments
- Checked clients in upon arrival and communicated arrival to appropriate department
- Verified demographic and patient information
- Obtained previous medical records from referring veterinary offices as needed
- Prepared patient charts
- Answered multi line phone system and effectively communicated with clients regarding variety of topics
- Scheduled and confirmed appointments
- Performed patient update phone calls
- Prepared and sent faxes to referring veterinarians regarding patient visits
- Documented and facilitated prescription refill requests
- Checked clients out at the end of appointments, and prior to patient discharge
- Entered charges per travel sheet/verbal communication from staff
- Collected and processed payments of all types, and maintained appropriate record in Quickbooks
- Maintained accurate medical records
- Communicated effectively with co workers and multiple doctors within the practice
- Communicated compassionately with owners regarding patient updates
- Empathatically assisted clients during emotional times with their pets
Veterinary Technician
Novey Animal Hospital
01.2002 - 01.2015
- Assisted doctors during appointments by obtaining patient history from owners and effectively communicating details to doctors as well as documenting in patient record
- Restrained patients for physical examinations and treatments
- Obtained patient vital signs
- Adminstered vaccinations and variety of medication
- Collected labratory samples for testing
- Operated labratory equipment to obtain patient results
- Performed microscopic evaluation of patient samples and communicated results accurately to attending doctor
- Performed a variety of medical tests
- Performed various medical treatments as ordered by attending veterinarian
- Maintained accurate medical records, both manually and in veterinary management software
- Provided general nursing care and husbandry for both hospitalized patients and boarding patients
- Performed xrays
- Communicated effectively with doctors and coworkers
- Communicated with owners a variety of information; providing patient updates, relaying doctors recommendations and blood work results
Veterinary Receptionist
Novey Animal Hospital
01.2002 - 01.2015
- Greeted clients upon arrival for appointments
- Checked in clients upon arrival and communicated arrival to appropriate department
- Verified demographic and patient information
- Obtained previous medical records from referring veterinary offices as needed
- Prepared patient charts
- Answered multi line phone system and effectively communicated with clients regarding a variety of topics
- Scheduled and confirmed appointments
- Performed patient update phone calls
- Documented and facilitated prescription refill requests
- Entered charges per travel sheet or via verbal communication from staff
- Checked clients out at the end of appointments, or prior to patient discharge
- Collected and processed payments of all types and accurately documented in veterinary practice software
- Maintained accurate medical records
Education
High School Diploma -
Adult Education
Tallahassee, FL08.1996
Skills
- Extensive knowledge of veterinary medicine, with an understanding of animal health, diagnostics, treatment protocols, and surgical procedures
- Excellent interpersonal and professional communication skills
- Deep understanding of the emotional needs of pet owners
- Exceptional ability to manage multiple tasks simultaneously while maintaining meticulous attention to detail
- Resilient and optimistic in challenging situations
- Vast knowledge of veterinary medicine
- Experience using Avimark and Cornerstone software
Timeline
Veterinary Receptionist
South Monroe Animal Hospital
06.2022 - 08.2024
Veterinary Technician
Capital Veterinary Specialists
10.2021 - 04.2022
Owner/Operator
Happy Paws of Tallahassee
02.2020 - 10.2021
Veterinary Technician
Capital Veterinary Specialists
08.2016 - 01.2020
Veterinary Receptionist
Capital Veterinary Specialists
02.2005 - 08.2016
Veterinary Technician
Novey Animal Hospital
01.2002 - 01.2015
Veterinary Receptionist
Novey Animal Hospital
01.2002 - 01.2015
High School Diploma -
Adult Education
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