Ashanti Henderson
Houston,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Receptionist/Office Assistant
Opal Brandy, DDS
Missouri City, TX
08.2021 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Collections Agent
ARS National Services
Houston, TX
03.2021 - 08.2021
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Cashier/ Cook
Zaxby's
Sugar Land, TX
07.2019 - 05.2021
- Promoting customer satisfaction through personal interaction
- Generates additional sales by suggesting additional menu items to the guest
- Maintain a safe, clean & stocked work area
- Monitor orders and ensure they get out promptly and organized
Cashier
Wingstop
Houston, TX
03.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Ensure the quality of food, services and amenities.
Cashier/Checker randalls
New Territory, TX
01.2018 - 12.2018
- Handle credit cards, debit, vouchers, cash, and check transactions
- Identify prices of goods, services, and tabulate bills using calculators or register
- Monitor checkout stations to ensure there is an adequate cash available and staffed correctly
- Encourage customers to donate towards a cause
Education
High school diploma -
Hightower High School
Houston Community College
Houston, TXSkills
- Customer Service
- Problem Resolution
- Detail Oriented
- Creative Thinking
- Multitasking
- Networking
- Account Management
- Data entry
- Administrative experience
- Dental office experience
- Insurance Verification
- Accounts Receivable
- Customer Complaint Resolution
- Office Support
- Telephone Etiquette
- Medical Recordkeeping
- Patient Flow Management
- Patient Scheduling
Timeline
Receptionist/Office Assistant
Opal Brandy, DDS
08.2021 - Current
Collections Agent
ARS National Services
03.2021 - 08.2021
Cashier
Wingstop
03.2020 - 09.2020
Cashier/ Cook
Zaxby's
07.2019 - 05.2021
Cashier/Checker randalls
01.2018 - 12.2018
High school diploma -
Hightower High School
Houston Community College
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