Summary
Overview
Work History
Education
Skills
Timeline
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Shavonne Villalobos

Avondale,AZ

Summary

Proven Medical Assistant with a strong background in patient care and office administration, demonstrated during tenure at Arizona Digestive Health. Skilled in HIPAA Compliance and exhibiting exceptional customer service, I enhanced patient satisfaction and optimized clinical processes. My compassionate approach and efficiency in medical documentation have significantly contributed to improved patient experiences and operational excellence. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

18
18
years of professional experience

Work History

Medical Assistant

Arizona Digestive Health
07.2008 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.

Cashier

Lowes Home Improvment
01.2007 - 06.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

GED -

Brookline College - Phoenix
Phoenix, AZ

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical Terminology
  • Vital Sign Monitoring
  • Clinical Documentation
  • Patient-focused care
  • Reliable team player
  • Electronic Health Records
  • Compassionate
  • Appointment Setting
  • Medical supply inventory
  • Medical office administration
  • Prioritizing stat orders
  • Professional Bedside Manner

Timeline

Medical Assistant

Arizona Digestive Health
07.2008 - Current

Cashier

Lowes Home Improvment
01.2007 - 06.2008

GED -

Brookline College - Phoenix

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Shavonne Villalobos