Shelly Hopkins
Monroe,GA
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at Mamies Kitchen by leveraging exceptional customer service and multitasking abilities. Skilled in vital signs monitoring and compassionate communication, I significantly contributed to patient care at The Retreat. My strong work ethic and proficiency in cash handling position me as a valuable asset to any team. Motivated at Mamies Kitchen and The Retreat with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server, Kitchen Help
Mamies Kitchen
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
CNA/General Kitchen Worker
The Retreat
06.2018 - 08.2020
- Assisted patients with daily living activities, promoting independence.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with baths, general care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Social Circle High School
Social Circle, GASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Patient Care
- Compassion and Empathy
- Vital signs monitoring
- Compassionate communication
Timeline
Server, Kitchen Help
Mamies Kitchen
05.2023 - Current
CNA/General Kitchen Worker
The Retreat
06.2018 - 08.2020
High School Diploma -
Social Circle High School
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