I have finished my novel and successfully published my own writing I am a self published author of Jones T Harver And The Watchers Way which is out on Amazon and Barnes & Nobles I am also a complete musician of ten years in the digital arena I enjoy videogames, checking stocks and teaching in various professions
Philip Darmstaedter
Lead Customer Service Representative
Concord,CA
Summary
A B.S. in Business Administration graduate with extraordinary work ethic and strong mentality to keep a positive attitude in extremely difficult situations that might arise at any given task. Possessing a Pitch Pace Attitude as a direct marketing strategy to increase sales. Competent in developing hotspots and benefits of an individual product to increase impulse to buy within the consumer. Mastered acceptable eligibility criteria including review of qualifications for a government program and relevant supporting documents. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Knowledgeable and dedicated customer service professional with extensive experience in software and CRM, legal, and digital SAAS industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Lead Customer Service Representative
Internet Brands
Pleasanton, CA
01.2021 - Current
- Planned schedules and workflows based on expected customer demands.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed, updated and organized Magento, Salesforce, Recurly, Gmail, Shopify databases to handle customer and financial data.
- Handled over 20-50 calls and 50 emails per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Resolved technical issues over phone with 20 customers daily.
- Entered orders into Magento, salesforce and Recurly computer database system.
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Account Director
LEGION, INC
Pleasanton, CA
05.2018 - 05.2019
- Marketing firm representing Fortune 500 clients
- Primary responsibilities were: Business to Consumer marketing and sales support
- Participate in business development closing and assisting with creation of marketing campaigns to generate revenue
- Advise Legion’s senior management about potential long-term problems with marketing of client’s products
- Act as primary advisor for customers
- Build Human Resources hiring process for sales representatives and train them on sales techniques
Marketing Director/Consultant
WOLF BEATS, LLC
Lafayette, CA
06.2015 - 05.2018
- Direct marketing firm representing music recording artists
- Responsibilities include: Help CEO in planning, management and basic design of extended plays, personalized websites, and YouTube promotions for Wolf Beats’ Recording Artists
- Support CEO in finding events such as YouTube Expo, SXSW, EDC (electronic dance) and other music festivals
- Oversee emails to promotional networks and business prospects
- Talent scout for the company
- Train new employees on proper business communications.
Campaign Volunteer
POLITICAL CAMPAIGN
Concord, CA
07.2015 - 12.2015
- Winning Candidate for CA State Senate
- Responsibilities: Cold called consumers to explain why candidate for California State Senate should be elected
- Dropped off campaign fliers Door to Door and conducted consumer surveys at consumers’ homes
- Recognized as top performing cold caller and field survey employee.
Education
Bachelor of Science - Business, Marketing & Advertising
Sonoma State University
Rohnert Park, CA 01.2017 - 08.2019
BBA - Science in Business Marketing
Diablo Valley College
Pleasant Hill, CA 01.2010 - 06.2014
Skills
Media relations
Hiring and recruitment
Position statements
Interpersonal relations
Quality Standards
Branding skills
Sales tracking
Employee training
Social Media Management
Customer engagement
Recurly, magento, salesforce, shopify, gmail, excel, google docsexpertise
Market trends knowledge
Accomplishments
.
- Answered calls on the first ring, boosting daily call intake by 20% in just 3 weeks.
- Located critical products at an out-of-state warehouse and had item shipped overnight to meet a client's deadline, which resulted in a lucrative customer contract.
- Provided detailed instructions to clients on how to use the company's self-service website, which decreased repeat calls to the customer service help desk by 5%.
- Promoted to Customer Service Lead Representative for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
Interests
Timeline
Lead Customer Service Representative
Internet Brands
01.2021 - Current
Account Director
LEGION, INC
05.2018 - 05.2019
Bachelor of Science - Business, Marketing & Advertising
Sonoma State University
01.2017 - 08.2019
Campaign Volunteer
POLITICAL CAMPAIGN
07.2015 - 12.2015
Marketing Director/Consultant
WOLF BEATS, LLC
06.2015 - 05.2018
BBA - Science in Business Marketing
Diablo Valley College
01.2010 - 06.2014