SHANE HARRIS
Converse,TX
Summary
A well-versed people person looking for an efficiency focused and/or customer relations type job opportunity. Proficient in writing and articulating thoughts and ideas and hyper focused on helping others in need. Efficient in IT and low voltage projects including: Cable routing, running, and management. Building and maintaining networks/network racks. Upkeep of tech devices. Customer oriented and globally focused.
Overview
7
7
years of professional experience
Work History
Small business owner
Rice Above Vegan Sushi
05.2020 - Current
- Vegan Sushi Chef
- Social media
- Customer relations
- Budgeting
- Orders
- Customer service.
Deployment Field Technician
Best Buy
Minneapolis
08.2022 - 06.2024
- Store remodels.
- Planograms.
- Planogram integrity queue.
- Resets.
- Reflows.
- Logging missing or damaged displays.
- Ordering parts needed.
- Replacing signage and displays.
- Problem solving necessary fixes.
- Product organization.
- Brand integrity.
- Training.
- General buildouts.
- Demolition and deconstruction of unneeded displays.
- Organization.
- Running and routing cat5/6 data cables.
- Scissor lift certified.
- Setting up comm room network.
- Running and routing coax cable.
- Setting up devices for store.(TVs, major appliances, computers, laptops, registers, sigpads, workstations, etc )
- Building out devices for installation (access points, cameras, speakers, etc)
- Terminating data cables, switch boards, network racks.
- Cat5/6 keystones/RJ45 termination.
- Troubleshooting IT equipment.
- Navigating various applications to complete projects.
- Reconfiguring workstations and computers.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Installed software applications according to customer specifications.
- Assisted in developing training plans for technicians on the use of new technology.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
- Responded quickly to emergency situations requiring immediate attention.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Trained staff members on proper use of equipment, processes and procedures.
- Developed strategies for resolving complex technical issues encountered in the field.
- Tested newly installed systems prior to deployment in order to ensure functionality.
- Documented user feedback regarding system performance after upgrades were completed.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Applied company safety policies consistently when performing daily tasks.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Maintained records by documenting installation, services and repairs.
- Utilized handheld device to update work order status.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Traveled to field locations to evaluate equipment and performance.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Interfaced with third-party providers to troubleshoot equipment issues.
- Interpreted technical manuals and schematics to facilitate equipment installation and maintenance.
- Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
- Participated in training sessions to stay updated with industry standards and technologies.
- Implemented site restoration and cleanup activities post-sampling or equipment installation.
- Provided technical support and guidance to new team members and interns.
- Followed safety protocols and procedures to ensure personal and public safety.
- Assisted in the development of fieldwork plans and schedules to meet project objectives.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
Project Team Specialist
Best Buy
Minneapolis, Minnesota
12.2021 - 08.2022
- Store remodels.
- Planograms.
- Planogram integrity queue.
- Resets.
- Reflows.
- Logging missing or damaged displays.
- Ordering parts needed.
- Replacing signage and displays.
- Problem solving necessary fixes.
- Product organization.
- Brand integrity.
- Training.
- General buildouts.
- Demolition and deconstruction of unneeded displays.
- Organization.
- General IT.
- Developed and implemented project management plans for assigned projects.
- Coordinated with vendors to source required materials for the completion of projects.
- Maintained detailed records of all project-related activities such as timelines, milestones, deliverables.
- Assisted in resolving conflicts between team members by providing effective solutions that minimized disruption.
- Reviewed existing processes and procedures related to project execution and suggested improvements when necessary.
- Conducted regular audits to evaluate accuracy of data entry into the system.
- Collaborated with other departments to ensure smooth transition from one phase of the project to another.
- Ensured adherence to industry standards while executing projects.
- Provided guidance and training to new team members on best practices related to project management.
- Identified risks associated with each project and developed strategies for mitigating them.
- Evaluated effectiveness of current tools used by the team in order to identify areas for improvement.
- Identified project needs by reviewing project objectives and schedules.
- Submitted budget estimates, progress reports and cost tracking reports.
Manager
Revolution Vegan Kitchen
12.2017 - 06.2021
- Customer service
- Vegan cook
- Organization and efficiency
- Problem solving
- Employee task delegation
- Open/close
- Event planning
- Outreach.
Education
Socastee High School, The Academy for the Arts, Science, Technology
05.2004
Skills
- Empathetic and friendly
- Articulate and adaptable
- Proficient in problem solving and conflict resolution
- Patient
- Honest
- Humble
- Friendly and charismatic
- Planning and execution
- Employee Development
- Reporting and documentation
- Vendor Relations
- Project Management
Leadership Experience
I've spent many years in management, delegating tasks and maintaining morale in numerous work environments. I am extremely organized and strive for maximum efficiency. I have always naturally fallen into the role of leadership, most often unexpectedly.
Communication Skills
I pride myself on my communication skills. Mediation. Problem solving. Support. I thrive in situations where help is needed. I love to write. Conveying ideas and solutions via text or person to person contact is something I've always excelled in. I'm here to help and am equipped to do so.
Timeline
Deployment Field Technician
Best Buy
08.2022 - 06.2024
Project Team Specialist
Best Buy
12.2021 - 08.2022
Small business owner
Rice Above Vegan Sushi
05.2020 - Current
Manager
Revolution Vegan Kitchen
12.2017 - 06.2021
Socastee High School, The Academy for the Arts, Science, Technology