Rumman F Sarkar
IT Specialist
Foley,AL
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
IT Specialist
Robertsdale Food Mart Inc.
Robertsdale, AL
06.2020 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed server backups and changed and replaced backup tapes daily.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Submitted service tickets for equipment maintenance requests.
IT Specialist
Fairfield Food Mart Inc
Pensacola, FL
06.2020 - 12.2021
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Used ticketing systems to manage and process support actions and requests.
IT Manager
Apcco Bangladesh Ltd
Dhaka, Dhaka
09.2011 - 12.2019
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Assisted in development of long-term strategies to grow department and resources.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Wrote policy, procedure and manuals governing internal IT use.
- Partnered with project team members to identify and quickly address problems.
IT Manager
Information Solution Ltd.
Dhaka, Bangladesh, Dhaka
08.2010 - 08.2011
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated technical training and personal development classes for staff members.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Head of Information Technology
Habib Bank Ltd.
Dhaka, Bangladesh, Dhaka
01.2006 - 08.2010
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Wrote policy, procedure and manuals governing internal IT use.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Demonstrated familiarity with latest hardware, software and networking technology.
Education
Bachelor of Science - Computer And Information Sciences
London Metropolitan University
London, UK 06.1998 - 01.2002
Skills
Technical issue analysis
Application installations
Discharge Planning
Technical issues analysis
Desktop support
Data recovery
TCP/IP
Application support
Disaster Recovery
Technical documents comprehension
Customer service expert
Technical Support
Network diagnostics
Wide-area Networks
Affiliations
- Professional Member - ISACA
- Global Member – Internet Society [Registration No : 272228 ]
- Member - International Association of Engineers (IAENG) [ Membership No : 118320 ]
Photography
I am an amateur photographer that likes to document the beauties of nature and people all over the world.
Timeline
IT Specialist
Robertsdale Food Mart Inc.
06.2020 - Current
IT Specialist
Fairfield Food Mart Inc
06.2020 - 12.2021
IT Manager
Apcco Bangladesh Ltd
09.2011 - 12.2019
IT Manager
Information Solution Ltd.
08.2010 - 08.2011
Head of Information Technology
Habib Bank Ltd.
01.2006 - 08.2010
Bachelor of Science - Computer And Information Sciences
London Metropolitan University
06.1998 - 01.2002