Operational and Customer Satisfaction Manager with a proven track record of optimizing efficiency and enhancing customer experience with expertise in implementing strategies to improve operational performance, drive revenue growth, and increase customer retention. Skilled in leading cross-functional teams, fostering a collaborative work environment, and delivering exceptional service to ensure customer satisfaction.
In my current position at Boardwalk Bowl, I organize, manage, and promote the store to ensure efficient operations and continuous guest satisfaction. I prioritize high energy and professionalism when interacting with clients and staff, delivering exceptional customer service by leveraging my extensive knowledge of services and league processes to create welcoming and positive experiences for all customers.
I served as a traveling operations manager for AMF for over 25 years, a senior leadership role focused on overseeing operational efficiency and strategic development across various locations. My primary responsibility was to ensure that each center operated smoothly by optimizing performance, training staff, and emphasizing the importance of customer experience.
As an Executive Marketing Assistant, I was responsible for supporting customer acquisition through the strategic and tactical execution of creative and engaging marketing campaigns. My role included office management, planning marketing events, and coordinating product launches.