Stephanie Crawford
Tucson,AZ
Summary
Results-driven leader with more than 27 years of experience in the community mental health system. A highly skilled and enthusiastic collaborator with a forward-thinking approach centered on company success and competitive growth. Exceptionally adept at building and coordinating cross-functional teams to move projects forward. Known as a solution-oriented and strategist who evaluates program effectiveness and outcomes. Skilled in strategic planning, problem-solving, and communication with a good understanding of business principles, project management, and team leadership. Collaborative with a relentless work ethic.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Executive Officer (CEO)
Community Health Associates
03.2020 - Current
- Lead executive team and organization toward clinical and non-clinical operations primary goals and objectives
- Collaborating with the Board of Directors, the professional level employees, and key shareholders to establish short-term objectives, long-term goals, and related policies and plans.
- Established foundational processes for business operations.
- Ensure compliance with applicable laws, rules, regulations, and standards
- Effectively managed team of over 300 employees in 10 locations
- Developed intensive, ambitious business strategies, short-term goals, and long-term objectives
- Spearheaded overhaul of various underperforming departments to reduce stagnation and increase growth and productivity
- Fostered change in company culture to be more open, transparent, and accountable
- Spearheaded organization-wide increase in compliance with employment laws and reduction in complaints.
Chief Operations Officer
Community Health Associates
01.2020 - 05.2020
- Oversaw daily administrative and operational functions of the organization
- Designed and implemented business operations strategies to move plans forward and promote strong culture and vision
- Determine comprehensive goals for performance and growth
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Oversaw day-to-day operations of eleven company locations and resolved customer complaints
- Provided leadership and support in establishing quality performance initiatives and improvements
- Developed and implemented systems, policies, and procedures to collect, modify, and analyze performance data to facilitate Compliance and quality improvement
- Responsible for supervising state licensure as well as the process of credentialing including new and renewal applications
- Cultivated community partnerships.
Chief Administrative Officer
Community Health Associates
01.2018 - 01.2020
- Directed daily administrative operations, including HR, Marketing, IT, Facilities, Sales, and Special Projects
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
- Formulated strategic, operational, and budgetary plans
- Managed contract performance
- Supervised the development of new facility sites, ensuring ADHS regulations and requirements
- Planned and managed departmental budgets that improved financial integrity
- Spearheaded development and submission of contract deliverables
- Streamlined alignment with human resources department policies and procedures
- Analyzed onboarding system and developed process improvements to improve employee retention.
Chief Growth & Development Officer
Community Health Associates
01.2017 - 01.2018
- Ensured management of organizational growth utilizing metrics for revenue, social ROIs, and employee engagement
- Analyzed data and production reports to determine trends for operations metrics and increase efficiency
- Implemented integrated health clinic in adult probation building, resulting in $3 million in new funding
- Executed collaborative events to identify and achieve shared goals with community partners
- Accelerated member enrollments by 32% and expanded operations to open 2 new fully integrated clinics
- Enhanced clinical programming in all eleven locations.
Chief of Justice Services
Community Health Associates
01.2016 - 01.2017
- Pioneered and developed judicial clinical care services and associated administrative operations
- Determined clinical priority services or judicial programs in collaboration with executive management team
- Created short- and long-term organizational goals related to department
- Oversaw highly sensitive and confidential information
- Successfully developed programs for adults with behavioral health needs involved in the Criminal Justice System
- Enhanced access to care for more than 1,700 probationers
- Served as the Yuma County Mental Health Court Clinical Advisor
- Demonstrated achievement in milestone performance outcomes with over $2 million incentive received.
Clinical Director of Adult Services
Community Health Associates
01.2015 - 01.2016
- Directed operational and administrative support functions and programs for clinic’s adult services outpatient program while developing programming for marginalized groups
- Addressed complaints and aligned processes and procedures with forward-thinking organizational standards
- Coached, educated, and reviewed staff performances regarding assessment and treatment planning
- Provided clinical trainings surrounding mental health, addiction, and crisis management.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Streamlined clinical operations for improved efficiency and reduced costs.
Clinical Manager/Clinical Coordinator
Arizona Counseling & Treatment Services
01.2012 - 01.2015
- Oversaw daily operations and standards of licensed outpatient mental health clinic
- Enforced quality standard initiatives and implemented clinical operations and processes with a focus on marginalized populations
- Reviewed clinical documentation to retain compliance with organizational standards and regulatory bodies
- Coached and supported direct staff through clinical supervision and training
- Collaborated with community partners for process improvements.
Children’s Therapist
Colorado River Indian Tribes (CRIT)
01.2000 - 01.2012
Chief of Clinical Services
Community Intervention Associates
01.2000 - 01.2012
National Health Service Corps
The EXCEL Group
01.2000 - 01.2012
National Health Service Corps
Community Behavioral Health Services
01.2000 - 01.2012
Education
Bachelor of Science - Psychology
Master of Science - Community Counseling
Skills
- Organizational Leadership
- Executive Leadership
- Risk Management
- Staff Management
- Strategic Partnerships
- Strategic Planning
- Operating Budgets
- Administrative Leadership
- Process Improvements
- Operational Efficiency
- Operational Oversight
- Data-driven decision-making
- Policy Development
- Board Reporting
Certification
- Licensed Professional Counselor (LPC)
- National Certified Counselor (NBCC)
- Certified Lean Six Sigma Yellow Belt Professional
Timeline
Chief Executive Officer (CEO) - Community Health Associates
03.2020 - Current
Chief Operations Officer - Community Health Associates
01.2020 - 05.2020
Chief Administrative Officer - Community Health Associates
01.2018 - 01.2020
Chief Growth & Development Officer - Community Health Associates
01.2017 - 01.2018
Chief of Justice Services - Community Health Associates
01.2016 - 01.2017
Clinical Director of Adult Services - Community Health Associates
01.2015 - 01.2016
Clinical Manager/Clinical Coordinator - Arizona Counseling & Treatment Services
01.2012 - 01.2015
Children’s Therapist - Colorado River Indian Tribes (CRIT)
01.2000 - 01.2012
Chief of Clinical Services - Community Intervention Associates
01.2000 - 01.2012
National Health Service Corps - The EXCEL Group
01.2000 - 01.2012
National Health Service Corps - Community Behavioral Health Services
01.2000 - 01.2012
University of Southern Mississippi - Bachelor of Science, Psychology
Mississippi State University - Master of Science, Community Counseling
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