Summary
Overview
Work History
Skills
Timeline
Generic

Shila Cordova

Medford,OR

Summary

Hardworking and passionate individual with strong organizational skills. Ready to help team achieve company goals. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Eager to learn and develop new skills.

Overview

8
8
years of professional experience

Work History

Jewelry Sales Associate

Kay Jewlers
02.2019 - Current
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Cash handling, and end of day til count

Office Manager

Southern Oregon Chiropractic
07.2023 - 10.2023
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

General Manager

The Chicken Shanty
12.2021 - 12.2022
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Dining Room Manager

The Springs At Veranda Park
01.2020 - 11.2021
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
  • Maintained accurate financial records through diligent tracking of sales data, labor costs, and inventory levels.
  • Coordinated with other departments such as banquets and catering to ensure seamless event execution.
  • Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Dining Room Server

The Springs At Veranda Park
06.2016 - 11.2019
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
  • Streamlined the seating process for optimal flow and reduced wait times through effective table management.
  • Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
  • Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
  • Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
  • Reduced errors in order processing by attentively listening to customers'' needs, accurately recording their selections, and verifying orders before submission.
  • Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
  • Accurately balanced cash drawer at shift''s end while adhering to company procedures regarding financial transactions.

Skills

  • Appointment Scheduling
  • Exceptional customer service
  • Building rapport
  • Loss prevention strategies
  • Store maintenance
  • Cash handling proficiency
  • Adaptability and Flexibility
  • Strong Communication Skills
  • Team Cooperation
  • Register Opening and Closing
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Schedule Preparation

Timeline

Office Manager

Southern Oregon Chiropractic
07.2023 - 10.2023

General Manager

The Chicken Shanty
12.2021 - 12.2022

Dining Room Manager

The Springs At Veranda Park
01.2020 - 11.2021

Jewelry Sales Associate

Kay Jewlers
02.2019 - Current

Dining Room Server

The Springs At Veranda Park
06.2016 - 11.2019

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Shila Cordova