Olga Pinkhasova
Rego Park,NY
Summary
Organized Medical Office Receptionist works collaboratively with others and multi-tasks effectively to achieve large volume of work. Sound knowledge of EHR software and appointment scheduling programs. Outstanding customer service skills. Understanding Medical Office Receptionist well-versed in advanced medical office procedures. Exceptional data entry and scheduling proficiency. Organized and punctual. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
22
22
years of professional experience
Work History
Medical Office Receptionist
VLI Medical PC
Elmhurst, NY
05.2020 - Current
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Processed referrals from primary care providers to specialists within the health care network.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Processed requests for copies of patient medical files within designated timeframes.
- Maintained accurate documentation of all activities related to medical records.
- Reviewed medical records to ensure accuracy and completeness.
- Assisted with chart preparation for upcoming appointments or surgeries.
- Collected, filed, scanned, and retrieved confidential patient information.
- Processed and invoiced records requests from patients, providers and third parties.
- Supported administration staff with records requests to support patient care.
- Consolidated diverse medical records.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Retrieved medical records upon request from healthcare professionals.
Dental Office Manager
Ideal Smile Dental PC
Elmhurst, NY
01.2013 - 11.2019
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Assisted in taking dental radiographs and developing them for patient records.
- Developed client relationships by addressing concerns regarding billing statements or other matters.
- Ensured timely completion of documentation for billing purposes.
- Answered questions from patients regarding office policies, billing procedures.
- Generated monthly reports detailing all billing activity.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Processed payments from patients and other third-party payers; reconciled billing discrepancies timely.
- Resolved customer billing issues in a timely manner.
- Participated in dental health programs to educate community.
Medical Office Managerr
Phoenix Medical PC
Bronx, NY
05.2007 - 06.2011
- Coordinated with insurance companies to verify coverage of services rendered.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Collaborated closely with other departments to resolve claims issues.
- Posted charges, payments and adjustments.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Risk Management
Israel Discount Bank
New York, NY
01.2005 - 05.2007
- Provided guidance in the development of risk management strategies.
- Maintained records related to all aspects of the organization's risk management program.
- Monitored regulatory changes that could affect the company's ability to operate effectively.
- Analyzed data trends to assess current and future risks.
- Acquired risk-related data from external and internal resources.
- Completed day-to-day duties accurately and efficiently.
Consumer Relations Specialist
NYS Office of Attorney General
New York, NY
01.2003 - 09.2005
- Provided customer service to clients regarding their inquiries and complaints.
- Monitored customer feedback on a daily basis for any potential problems or opportunities for improvement.
- Developed and implemented strategies to improve customer relations.
- Analyzed data from surveys and market research studies to identify areas of improvement in service delivery.
Education
Bachelor of Science - Political Science
Hunter College
NY06-2006
Skills
- Insurance billing procedures
- Accounting
- Medical software applications
- Patient Relations
- Healthcare coding competency
- Insurance Verification
- Knowledge of HIPAA regulations
- Scheduling proficiency
- Appointment management
- Office Administration
- Front Desk Operations
- Appointment Setting
- Medical Charting
- Medical Billing
Languages
English
Professional
Russian
Native/ Bilingual
Spanish
Professional
Hebrew
Limited
References
References available upon request.
Timeline
Medical Office Receptionist
VLI Medical PC
05.2020 - Current
Dental Office Manager
Ideal Smile Dental PC
01.2013 - 11.2019
Medical Office Managerr
Phoenix Medical PC
05.2007 - 06.2011
Risk Management
Israel Discount Bank
01.2005 - 05.2007
Consumer Relations Specialist
NYS Office of Attorney General
01.2003 - 09.2005
Bachelor of Science - Political Science
Hunter College
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