Summary
Overview
Work History
Education
Skills
Websites
Personalpreferences
Generalknowledge
Timeline
Generic
INES MAKSIMOVIĆ

INES MAKSIMOVIĆ

E-COMMERCE SPECIALIST
Belgrade,00

Summary

Aims to maintain premium quality service for all kinds of support departments. Communicating with the stakeholders and fulfilling, and adjusting their ideas and goals with the team. Dedicated E-COMMERCE SPECIALIST with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape.

Overview

2
2
years of professional experience
2
2
Languages

Work History

E-COMMERCE SPECIALIST

  • Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
  • Conducted regular competitor analysis to stay informed of industry trends and maintain a competitive edge in the marketplace.
  • Developed strategic partnerships with key vendors, expanding product offerings and securing favorable pricing terms.
  • Maintained working knowledge of company products, services and promotions.
  • Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates that improved organic search rankings.
  • Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
  • Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.

JUNIOR PROJECT MANAGER

  • Improved team collaboration through clear communication and timely feedback on performance.
  • Served as a liaison between technical teams and business stakeholders, facilitating effective communication throughout the project lifecycle.
  • Supported senior project managers in various aspects of project planning, execution, and closure activities.
  • Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
  • Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
  • Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.

Auto- Transport Dispatch

1 2017 - 1 2021
  • Obtained permits required for oversized loads or routes that involved restrictions due to weight limitations or road closures.
  • Complied with all federal regulations regarding hours of service, rest breaks, and logbooks, ensuring legal operation at all times.
  • Enhanced route efficiency by utilizing GPS navigation and staying updated on road conditions and traffic patterns.
  • Improved customer satisfaction by ensuring timely and safe delivery of vehicles to their respective destinations.
  • Navigated challenging situations calmly while transporting large vehicles like boats or recreational vehicles that require specialized handling techniques.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Completed routine maintenance on truck to keep in working order.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Supported proper maintenance of all delivery vehicles with regular oil changes and tire rotations.

Auto- Transport Team leader

01.2021 - 01.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Education

High school

University of Belgrade Faculty of OrthodoxTheology

Skills

  • Order Fulfillment

  • Product Listing Optimization

  • Customer Support

  • Shipping coordination

  • Problem-solving abilities

  • Analytical Skills

  • Client Relationship Development

  • Organizational Skills

  • Multitasking Abilities

  • Retail knowledge

  • Attention to Detail

  • Problem-Solving

Personalpreferences

  • Communication skills
  • Leadership skills
  • Organizational skills
  • Problem-solving skills
  • Emotional intelligence
  • Strong individual and team player
  • Working with the Project manager on numerous leads with new clients.
  • Software quality assurance manual testing (2 years).
  • Regression testing, problem-solving, bug reports, test cases, and test execution.
  • Working in Agile-scrum methodology.
  • Ability to collect metrics and do the analysis.
  • Marketing assistant as a content writer and video.

Generalknowledge

  • MS Office
  • Jira and N task
  • Discord, Slack
  • Notion, Infinity, Trello
  • GitHub
  • Python

Timeline

Auto- Transport Team leader

01.2021 - 01.2023

E-COMMERCE SPECIALIST

JUNIOR PROJECT MANAGER

Auto- Transport Dispatch

1 2017 - 1 2021

High school

University of Belgrade Faculty of OrthodoxTheology

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INES MAKSIMOVIĆE-COMMERCE SPECIALIST