Melvin Jimenez

Have provided high level support to the Relationship Manager including but not limited to, account opening, modification, documentation approval, wire transfers, account transfers, maintenance of KYC, and CIP updates.

Liaised with Relationship Managers, associates, other IPB departments, Operations and Control in order to maintain efficiency across all channels and ensure none to minimal client impact.

Have appropriately been able to recognized and assess risk when business decisions are made. Taking particular consideration for the firm's reputation safeguarding Citigroup, its client and assets.

Ability to multi-task with strong organizational and time management skills.

Strong verbal and written communication.

• Update KYC forms and client profiles according to policy requirements.
  
• Review all information and documentation ensuring compliance with local regulation and company standards.
  
• Perform KYC tasks and remediation including monitoring and tracking of KYC records.
  
• Conduct client profile reviews for customer accounts.
  Follow up with Relationship Managers to ensure information is received accurately and promptly.
  
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding bank standards, its clients and assets by driving compliance with applicable laws, rules, and regulations.
  
• Adhere to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Responsible for completing data remediation projects within an assigned timeframe.

• Ensure branch production goals are met through networking and client interviews.
• Answer customer questions in relation to all their servicing needs.
• Prepare and review new account documentation prior to onboarding.
• Properly interview client's to understand financial objectives, accumulation of net worth, and overall picture. Adhere to strict federal, state, bank KYC/CDD/EDD rules to ensure soundness of customer's relationships.
• Perform any maintenance changes on existing consumer accounts.
• Conduct sales initiative through calling, visiting prospects, or asking for referrals.
• Contact clients to understand transactional activity when outside of normal behaviors.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution when it came to their payroll needs.
• Interacted with team members across departments to research and resolve customer issues.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

• Committed to helping members become educated health care consumers.
• Provided a high quality level of customer service to plan members by answering complex benefit & enrollment questions, resolving issues and providing education in a continuous call volume atmosphere.
• Maintained confidentiality according to regulatory requirements.
• Liaised with other department to maintain continuity of case inflow and customer satisfaction.

• Supervised branch operations and made continuous improvements in each area.
• Upheld stringent bank standards for loans, money handling and legal considerations.
• Ensured branch activities comply with all applicable regulations, including Know Your Customer and ensure attainment of all satisfactory branch audits with no Know Your Customer exceptions.
• Completed preliminary investigations into potential fraud.
• Managed compliance and other training for branch personnel.
• Managed Customer Service Representatives to ensure proper servicing of banking needs for branch customers.
• Monitor each branch sales professional’s process at account opening and maintenance to ensure compliance with all bank Know Your Customer/AML and operational standards.

• Responsible for ensuring all KYC client data is up to date, and if not updating accordingly by consistently evaluating client’s information.
• Consistently build upon customer relationships to further develop business as well as acquire new ones
• Documented client’s source of wealth, financial history, ongoing account activity and just overall picture and goals as well as High Risk, PEP, or SCC.
• Examined ongoing existing client relationships to maintain continuity of financial objectives through phone and in person appointments.
• Analyzed client data including foreign taxes, bank statements, and account activity to ensure AML accuracy.
• Continuously involved partners to ensure client objectives were reviewed and met. Liaised with various departments to promote growth.

• Responsible for managing personal and small business accounts with focus on growing client’s relationships.
• Successfully implemented the client conversation guide to ensure client satisfaction.
• Used the leads available to make appointments with existing clients and potential ones.
• Used the leads available to make appointments with existing clients and potential ones.

• Achieved goals by following and implementing the sales road map.
• Consistently helped my peers in growing their product knowledge and helping them stay motivated by maintaining a positive attitude.
• Managed customer portfolios, service relationships and cross sell all products and services.
• Used analyzing tools effectively to uncover client’s needs.
• Made outbound sales calls to increase product awareness.
• Provided prompt quality customer service along with support to bankers and store management.