Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jennifer Paquette

Jennifer Paquette

Niceville,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Technical Account Manager

Intelisent
Newington
05.2022 - Current
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
  • Engaged in tool and process improvements to streamline customer success activities and services
  • Worked with customers to understand needs and provide excellent service
  • Used Microsoft Word and other software tools to create documents and other communications
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Conducted research, gathered information from multiple sources and presented results
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Delivered services to customer locations within specific timeframes.

Client Service Specialist

Intelisent
Newington
08.2019 - 05.2022
  • Provided knowledgeable service and support for all customer needs
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns
  • Resolved concerns with products or services to help with retention and drive sales
  • Communicated with clients regarding account services, statements, and balances
  • Supported website projects with advanced skills in document management, customer relations and reporting.

Logistics Planner Forecast Analyst

Data-Mail
Newington
01.2013 - 08.2019
  • Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives
  • Developed and deepened client relationships to cement profitable partnerships
  • Promoted successful transportation plans with well-organized and smooth presentations
  • Worked closely with logistics team to develop comprehensive forecasting and delivery coverage
  • Created and maintained precise and accurate models, charts and reports
  • Reviewed and analyzed project spending throughout project life cycle
  • Reviewed weekly and monthly performance reports, ensuring departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.

Education

Bachelor of Science - Business Administration/Accounting

University of Maryland Global Campus
Adelphi, MD

Skills

  • Technical consulting
  • Stakeholder Relationship Management
  • Quality Control Standards
  • Strong Technical Acumen
  • Analytical and Critical Thinking
  • Attention to Detail
  • Planning and Coordination
  • Teamwork and Collaboration
  • Program management expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Account Manager

Intelisent
05.2022 - Current

Client Service Specialist

Intelisent
08.2019 - 05.2022

Logistics Planner Forecast Analyst

Data-Mail
01.2013 - 08.2019

Bachelor of Science - Business Administration/Accounting

University of Maryland Global Campus

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Jennifer Paquette