Byron Smith
North Las Vegas,Nevada
Summary
I am an outstanding Team-oriented person, dedicated and committed to continuous craft development. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. I'm always Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. I'm Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. I'm Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Public Relations Specialist
Marvel Avengers S.T.A.T.I.O.N
Las Vegas, NV
12.2017 - 07.2020
- Communicated with media weekly to build relationships and optimize press coverage.
- Monitored marketing content for quality, accuracy and impact.
- Worked with marketing department on branding strategies.
- Supported Marvel Avengers S. T. A. T. I. O. N. with strategic launch initiatives such as integrated partnerships.
- Coordinated press releases and handled press inquiries for Local and International Media company in Marvel industry.
Brand Ambassador
WIRED
Las Vegas, NV
01.2018 - 01.2018
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
Brand Ambassador
American Express
Las Vegas, NV
01.2017 - 01.2017
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Executed brand activations to standards and with professionalism.
Hotel Front Desk Agent
Red Rock Casino Resort & Spa
Las Vegas, NV
08.2011 - 10.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promoted hotel brand's loyalty program through MGM Loyalty Programs
Hotel Front Desk Agent
Luxor Las Vegas
Las Vegas, NV
01.2008 - 01.2010
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV07.2005
Skills
- Relationship Establishment
- Attention to Detail
- Cooperative Attitude
- Responsible and Dependable
- Flexible and Adaptable
- Team Collaboration
- Work Prioritization
- Problem Solving
- Customer Service
- Guest Registration
- Conflict Resolution
- Task Prioritization
- Time Management
- Coaching and Mentoring
- Team Building
- Decision Making
- Trade Shows
Timeline
Brand Ambassador
WIRED
01.2018 - 01.2018
Public Relations Specialist
Marvel Avengers S.T.A.T.I.O.N
12.2017 - 07.2020
Brand Ambassador
American Express
01.2017 - 01.2017
Hotel Front Desk Agent
Red Rock Casino Resort & Spa
08.2011 - 10.2012
Hotel Front Desk Agent
Luxor Las Vegas
01.2008 - 01.2010
High School Diploma -
Cimarron Memorial High School
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