Summary
Overview
Work History
Education
Skills
Girl Scout Gold Member Award June 2013
Timeline
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Courtney Saunders

Plainview

Summary

Seasoned professional with a proven track record at AHRC Nassau, enhancing resident satisfaction and quality of life for individuals with disabilities. Skilled in staff supervision, critical thinking, and empathetic communication. Excelled in maintaining operational efficiency and safety, with a strong focus on achieving targeted goals and resolving issues promptly.

Developed leadership and management skills in a residential environment, also known for improving resident experiences and ensuring smooth daily functions within residential facilities. Prioritizes teamwork and adaptability to meet evolving needs while showcasing expertise in conflict resolution and staff oversight.

Overview

8
8
years of professional experience

Work History

Assistant Residential Manager

AHRC Nassau
08.2023 - Current
  • Improved resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement as well as recognizing their achievements in meeting goals set forth in individual development plans.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Front Desk Medical Receptionist

SightMD
01.2022 - 08.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

Direct Support Professional

AHRC Nassau
01.2017 - Current
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

High School Diploma -

Westbury High School
Old Westbury, NY
06-2013

Skills

  • Staff supervision and training
  • Written and verbal communication
  • Professionalism and ethics
  • Attention to detail and accuracy
  • Goal setting and achievement
  • Interpersonal communication
  • Budgeting and financial management
  • Critical thinking and problem solving
  • Emergency response preparedness
  • Active listening and empathy
  • Multitasking and prioritization
  • First aid and CPR certified
  • Time management
  • Attention to detail
  • Organizational skills

Girl Scout Gold Member Award June 2013

I won an award for creating a community garden, right next to a Senior Citizen home in my town, along side with younger Girl Scout members, who I mentored and taught on the basics of gardening and what it can not only do for the environment, but the relationships it can improve amongst everyone within the community. I also worked with them on planting flowers along one of the main roads, within the town.

Timeline

Assistant Residential Manager

AHRC Nassau
08.2023 - Current

Front Desk Medical Receptionist

SightMD
01.2022 - 08.2023

Direct Support Professional

AHRC Nassau
01.2017 - Current

High School Diploma -

Westbury High School

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Courtney Saunders