Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Volunteer
Tione M. Torrens

Tione M. Torrens

San Antonio,TX

Summary

Diversity, Equity, Inclusion and Belonging Professional HR Consultation Culture & Inclusion Strategy Implementation Leadership Development Employee Education Talent Management Third-Party Negotiation Process Implementation Diversity, Equity, Inclusion & Belonging Professional with over two decades of experience leveraging superior interpersonal and strategic skills to lead cultures of inclusion while meeting business objectives. Demonstrates an ability to identify an organization’s vulnerabilities and establish equitable talent programs that attract and retain a diverse workforce.

Overview

30
30
years of professional experience
3
3

HR Certifications

Work History

PAYCHEX, INC
01.1994 - Current

Culture Strategy Implementation Coordinator/Project Manager

San Antonio, TX
01.2021 - Current
  • Serve as a champion, change agent and subject matter expert committed to driving DEI and Culture initiatives that are embedded within all aspects of the employee life cycle
  • Plan, implement, monitor, and manage internal and external DEIB initiatives
  • Partner and collaborate with Executive and Senior Leadership and Employee Resource Groups across all organizational units including Marketing and Communicatons to drive DEIB strategy and talent development roadmap
  • Design, develop and integrate targeted DEIB initiatives in line with business values, strategies and vision

HR Consultant

San Antonio, TX
01.2015 - Current
  • Manage client activities to create and develop strong business relationships, retain clients, ensure quality service and build revenue
  • Support clients virtually by making effective recommendations to clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems
  • Inform and educate clients about HR compliance issues via Webinar, phone and email communication
  • Conduct orientation and Annual Enrollment meetings for PEO clients and understand details of benefit and insurance plans related to the PEO co-employment relationship.

Branch Manager

Tucson, San Antonio, AZ, TX
01.2007 - 01.2014
  • Plan, organize, and direct activities of supervisors, Implementation Specialists, and Payroll Specialists engaged in payroll functions
  • Achieved a 92% client satisfaction average through staff leadership, team-building activities, and ongoing development opportunities
  • Analyzed statistical data to identify growth opportunities in markets and work with sales team to maximize relationships in the client and CPA community
  • Manage team of peers working with future leaders exploring future career paths in leadership
  • Interviewed, hired, and retained employees.

Client Service Manager

Fairfax, Chattanooga, VA, TN
01.2003 - 01.2007
  • Responsible for the identification, training, and development of emerging and future supervisors
  • Opened emerging market facility in 2003
  • Established policies and procedures for daily operations, achieving client satisfaction as well as financial and talent development objectives
  • Participated in local business community functions, introducing organization to the market
  • Led team of five supervisors
  • Supported branch manager in budget preparation
  • Instituted policies and programs, ensuring achievement of client satisfaction, financial- and employee-development goals.

Client Service Supervisor

Charlotte, NC
01.1998 - 01.2003
  • Mentored ew supervisors and set expectations for teams and individuals, ensuring satisfaction of business unit goals and client expectations
  • Managed a team of eight Payroll Specialists
  • Addressed client issues and concerns in a prompt, professional manner, ensuring satisfaction and establishing brand loyalty
  • Ensured new employees possessed the resources and support necessary for the on boarding process.

Senior Payroll, Electronic Network Specialist Allentown

Charlotte, NC
01.1997 - 01.2001
  • Led HR service setup, ensuring compliance with client documentation, and converted new clients to organization database
  • Entered payroll and employee HR data for 300 clients
  • Supported opportunities working with Sales team, training on effective client on boarding and ensuring a smooth transition
  • Audited client accounts for tax discrepancies, coordinating filing of amended returns, and resolving agency tax notices for clients.

Education

Bachelor of Business Management -

WESTERN INTERNATIONAL UNIVERSITY
2013

Skills

  • Change Management Process
  • Stakeholder Updates
  • Best Practices and Methodologies
  • Community Relations
  • Project Goals and Milestones
  • Vendor Selection
  • Developing Project Strategy
  • Managing Multiple Projects
  • Budgetary Controls
  • Stakeholder Negotiations
  • Risk Mitigation Strategies
  • Communication Planning

Affiliations

Society of Human Resource Management, Member since 2014

Certification

SHRM - Senior Certified Professional (SHRM-SCP)

HRCI - Senior Professional in Human Resources (SPHR)

Diversity, Equity and Inclusion in the Workplace Certificate (USF Corporate Training and Professional Education)

Timeline

Culture Strategy Implementation Coordinator/Project Manager

01.2021 - Current

HR Consultant

01.2015 - Current

Branch Manager

01.2007 - 01.2014

Client Service Manager

01.2003 - 01.2007

Client Service Supervisor

01.1998 - 01.2003

Senior Payroll, Electronic Network Specialist Allentown

01.1997 - 01.2001

PAYCHEX, INC
01.1994 - Current

Bachelor of Business Management -

WESTERN INTERNATIONAL UNIVERSITY

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Tione M. Torrens