Crimson Wolfrey
Pottstown,PA
Summary
Dynamic professional with a proven track record in customer service and support, demonstrated at companies like Wawa. Excelled in team collaboration and problem resolution, enhancing customer satisfaction significantly. Skilled in POS system operation and adept at stock replenishment. Achieved notable efficiency in high-pressure environments, showcasing assertiveness and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wawa
11.2024 - Current
- Provided excellent customer service by preparing and serving deli items to customers in a fast-paced environment.
- Ensured customer satisfaction by addressing any questions or concerns about menu items, special requests, or dietary preferences.
- Operated the cash register, processed payments, and handled customer transactions accurately and efficiently.
- Received and stocked inventory, ensuring deli items and supplies were fully stocked and organized for daily operations.
- Monitored product expiration dates and rotated stock to ensure freshness and compliance with health and safety regulations.
- Assisted with the setup and cleanup of deli area, ensuring workstations remained clean and sanitized throughout shifts.
- Collaborated with team members to ensure smooth and efficient service, particularly during busy periods.
Host/Server/Dishwasher
Hares Hill Brewing Company
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained cleanliness and organization of the kitchen, ensuring all dishes, utensils, and cookware were properly cleaned and sanitized.
- Supported kitchen staff by ensuring a steady supply of clean dishes, glassware, and utensils during high-volume periods.
Book Seller
Books A Million
02.2024 - 07.2024
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
Education
Associates - Psychology
Montgomery County Community College
Blue Bell, PA04-2027
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- Assertiveness
- POS system operation
Timeline
Customer Service Associate
Wawa
11.2024 - Current
Host/Server/Dishwasher
Hares Hill Brewing Company
03.2024 - Current
Book Seller
Books A Million
02.2024 - 07.2024
Associates - Psychology
Montgomery County Community College
Similar Profiles
Lena SmithLena Smith
Customer Service Representative at WawaCustomer Service Representative at Wawa
Kyra SamalonisKyra Samalonis
Associate at WawaAssociate at Wawa
Juan LizardiJuan Lizardi
Customer Service Associate at WawaCustomer Service Associate at Wawa
Tracy ThomasTracy Thomas
Customer Service Supervisor at WawaCustomer Service Supervisor at Wawa
Daniel AllenDaniel Allen
LPN Nursing Supervisor at Parkhouse Nursing And Rehabilitation CenterLPN Nursing Supervisor at Parkhouse Nursing And Rehabilitation Center