Joanne Yearwood
Rockville,MD
Summary
Ambitious, dedicated and disciplined business leader utilizing a proactive approach to overcoming hindrances and implementing prudent innovations and creativity. Detail oriented with the ability to balance competing priorities to produce timely work products. Self-motivator adapting to changing environments with a demonstrated professional ethic and confidentiality. Extensive experience and competitive skill level to manage processes in the government and private sector with a strong foundation of business management. Compiled and analyzed data to determine approaches to improve performance. Diligent in building and retaining accounts by providing support and attentive service.
Overview
11
11
years of professional experience
Work History
Global Executive Staffing
(USDOT) Office Of The Secretary For Research & Tec
Washington, DC, District Of Columbia
08.2017 - 07.2018
- Technology (OST-R)
- Personally mentored senior management personnel during transitional periods following assignment to new geographic locations.
- Oversaw compliance with international consumer [Type] and [Type] regulations, reducing liability and mitigating risk in foreign markets.
- Authored documentation on unique challenges specific to providing support for customers in [Location] to aid on-site management.
Administrative Assistant
Sun Technologies, Inc, Lockheed Martin
Bethesda, Md
08.2019 - 03.2020
- Office of Enterprise Operations, Human Resources
- Provide high volume daily calendar management for four HR Directors
- Performed administrative and clerical operations and procedures to include uploading and maintaining files, using word processing to create documents, spreadsheets, and sending and correspondence via electronic mail to a variety of sources
- Researched and investigated errors in order to reconstruct and reconcile incomplete information, while utilizing a variety of automated systems (procurement and financial management systems for procurement actions
- In the database I was responsible for entering and manipulating data, confirming and reconciling information, and running reports; and worked in Share-point weekly to make appropriate changes initiated by HR directors
- Arranged and manage all travel logistics for assigned HR Directors to include air, ground, domestic and international travel, and frequent travel changes; assemble and provide travel documentation and meeting materials prior to travel departures
- Process and submit expense reports in Concur and reconcile corporate travel cards
- Assist in preparing briefing materials, setup and support meetings, coordinate refreshments, electronic equipment, arrange & start VTC/Skype meetings and escort visitors
- Prepare approve and submit AERs reports in STARS
- Prepare weekly Sit Rep reports for the HR Director of Diversity and Inclusion (D&I) organization; manage Sit Rep reports on D&I Share-point
- Coordinate weekly video staff meetings for HR Manager, Human Capital organization
- Provide back-up admin support to the executive assistant to the Vice President of D&I
- Perform additional special assignments as required
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Care Provider
Caregiver- Private
Kensington, MD
08.2018 - 07.2019
- Conducted research on various roofing contractors, assessed the pros and cons of various contract work
- Detected issues and investigated solutions
- Made recommendations for improvements using computer models to test and present to contractors
- Provided transportation for doctor visits, errands and other activities to remain socially connected
- Managed food and household goods
- Prepped meals and grocery shopped
- Attended attorney consultations and bank consolations; implemented suggested and agreed solutions
- Acted in the capacity of a liaison between the medical staff at a medical facility relating to relevant activities, also to include our family attorney
- Knowledge of commercial awareness; good numerical skills; attention to detail; analytical skills; excellent interpersonal skills; tact and persuasive ability; teamworking skill; good oral and written communication skills; and being a self-motivator are the skills needed to be successful in this position.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Executive Assistant
Confidential
Washington, DC
08.2017 - 07.2018
- Public Trust Clearance (40 hours per week)
- Scope: Enhance day-to-day operations through effectively providing information management support to the Executive Director of OST-R and political appointees
- Monitored, screen, respond to and distribute incoming communications
- Receive and interact with incoming and external clients
- Coordinator project-based work
- Review operating procedures and implement improvements where necessary
- Supervise, coach and train other support staff
- Maintain customer confidence and protect operations by keeping information confidential
- Selected Contributions:
- Produce work product by transcribing, formatting, inputting, editing, researching, retrieving, copying and transmitting text, data and graphics
- Conservation of time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information and initiating telecommunications
- Maintain appointment schedules by planning and scheduling meetings, conferences, teleconferences and travel
- Serves as the administrator for the Controlled Correspondence Management System (CCMS), granting access to employees and providing customer service
- Conducts CCMS training
- Provides advice to staff regarding correspondence initiation and management by providing recommendations resulting in cost-effective measures and reduction in product completion time
- Arrange travel logistics for the Assistant Secretary, Deputy Assistant Secretary and the Executive Director as needed, coordinating airline reservations, registration fees, and hotel accommodations with meeting sites
- Maintain office supplies inventory by anticipating needed supplies; evaluating new office products; and placing and expediting orders for supplies
- Ensure operation of equipment by completing preventing maintenance requirements; troubleshooting malfunctions; calling for repairs; maintaining equipment inventory and evaluating new equipment and techniques
- Follow through and communicate when assignments and projects have been completed
- Coordinate and handle assignments unique in nature and which possess tact and diplomacy
- Maintains customer confidence and protects operations by keeping information confidential
- Serve as liaison between staff and high-level officials
- Serve as back-up to executive, administrative and technical staff.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Secretary, Executive Assistant
U. S. Department of Transportation
Washington, DC
04.2018 - 05.2018
- Office of the, Office of Operations, 1 month detail)
- Key Skills: Broad variety of administrative responsibilities were performed to ensure smooth transition of the day-to-day operations of the office
- Provided gatekeeper and gateway roles to ensure proper access to the Director of Operations
- Demonstrated leadership to maintain credibility, trust and support throughout the continuum
- Provided critical rapport to ensure the building critical relationships within the offices and organization wide
- Selected Contributions:
- Managed appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel
- Arranged complex and detailed travel plans, itineraries and agendas compiling documents for travel-related meetings
- Communicated directly and on behalf of the Director with the organization’s staff on matters related to the Secretary’s programmatic initiatives
- Followed up on incoming issues and concerns including those of a sensitive or confidential nature
- Determined the appropriate course of action, referral, follow up or response
- Provided leadership building critical relationships leading to the success of the organization
- Implementation of special projects which may have an organizational impact
- Communication of the Director’s upcoming commitments and responsibilities were garnered for updating
- Prepared reports by collecting and analyzing data and information
- Provided historical reference by developing and utilizing filing and retrieval systems, recording meeting discussions
- Maintained a professional and technical knowledge by attending education workshops; reviewing professional publications; establishing personal networks and participating in professional societies
- Contributed to team effort by accomplishing related results as needed.
Administrative Specialist III
U. S. Citizenship and Immigration Services, Office of Homeland Security, Public Trust
Washington, N.W. DC
04.2016 - 09.2016
- Performed administrative functions in support of the day-to-day operations
- Provided data entry and information gathering support
- Utilized close attention to detail together with solid organizational and problem-solving skills to ensure efficient completion of multiple tasks
- In-depth working knowledge of a vast array of administrative, procedural and analytical applications
- An independent, hard worker with good communication skills
- Prepared and updated routine documentation for review and approval
- Assisted in maintaining the OSI ECN website including uploading materials and resource links
- Updated the contact lists as well as maintenance of the global email lists for OSI
- Monitored and prepared federal employee travel authorizations, expense reports, utilizing the automated travel management system
- Facilitated conference logistics and maintained the conference room schedules daily to ensure that there were no double bookings or erroneous entries
- Maintained the inventory stock by checking stock to determine inventory level; anticipating needed supplies, evaluating new office products and verifying receipt of supplies
- Developed agendas, meeting announcements, forms, surveys and other materials as needed
- Coordinated the logistics for informational booths and information tables at offsite events relative to the OSI mission
- Attended and captured meeting minutes and deliverables.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Executive Assistant
Potomac Home Health Care, Virginia Temp NIH, Trust Clearance
Rockville, MD
12.2015 - 03.2016
- Provided principal executive support to the CEO and other staff members
- Produced information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics
- Maintained customer confidence and protecting operations by keeping information confidential
- Secured information by completing data base backups
- Provided historical reference by developing and utilized filing and retrieval systems, recorded meeting discussions
- Selected Contributions:
- Independently worked on deliverables (i.e., briefing charts, presentations, materials, publications and reports)
- Provided clerical support to include but not limited to faxing, filing, typing of correspondence and making travel arrangements
- Provided daily briefings to the CEO for the purpose of reviewing the calendar for commitments, activities and other scheduled events
- Coordinated input from the CEO and prepared reports and contracts for submission to other government entities
- Facilitated communication and coordination between the CEO and other internal entities
- Served as liaison between the CEO, management and internal and external shareholders
- Maintained the CEO’s meeting schedule
- Possessed knowledge of the organization, programs and operating procedures proved vital to the success of the day-to-day operations
- Northern, /National Center for Complementary and Integrative Health
- Public
Operations Coordinator (Contractor)
9000
Bethesda, MD
01.2008 - 02.2015
- 40 hours per week)
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Education
Health Sciences - Health Sciences
Trident University International
01.2012
Skills
- Advise Director and Deputy Director on administrative decisions and operations with expert knowledge in qualitative and quantitative analytical methods in order to improve the efficiency and effectiveness of administrative procedures and program operations Expert knowledge and skill in interpreting regulations, changes to new regulations, while developing staff assistance and recommendations to Director to implement new policies across divisions Reviewed, analyzed and interpreted administrative directives in order to develop and recommend administrative policies and procedures to the Director Correspondence management, analysis and preparation of domestic and international travel for Director and Management personnel Advise Director on staff development plans and programs Ability to research and interpret laws, regulations and policies Ability to establish and maintain a good working relationship with managers, program officials, and employees to obtain and exchange ideas and information, discuss issues and problems, recommend solutions and alternatives, and provide administrative management services
- Expert ability to communicate orally and in writing to develop methods and procedures for the execution of administrative support functions and program operations Advise Director and present recommendations and conduct staff briefings to ensure understanding and requirements/recommendations of same across various departments
- Advise Director of “morale” boosters for staff to include Let’s Move (walking team) birthday recognition (card and balloon on staff birthday) in-house training classes to enhance IDP’s creating new hire Supervisor mentors and administrative staff buddies
- Advise Director and Maintained and updated office calendars, schedules and coordinated the logistical information for the appointments and meetings Communicated with meeting attendees to solicitation of agenda items Prepared background materials – monitoring, tracking and notifying staff of changes to schedule
- Coordinated the reservations for the conference rooms, scheduling, confirming, prepping, setup and breakdown after the events Prepared purchase order request in the financial database (POTs); training nominations for staff for training and conferences, updated and maintained the contact database ensuring accuracy; Greeted and escorted visitors to the appropriate staff members for their respective appointments
- Coordinated repair of office equipment and generally use equipment by preparing all necessary documentation as well as meeting with contractors Facilitate conference room usage and maintain schedules Receive inventory store, and distribute mail and packages received; Facilitate request for printing of materials using the Government Printing Office (GPO) and ensure timely delivery of printed materials Review and reconcile documents in electronic and or hard copy format
- ADDITIONAL INFORMATION SKILLS AND TRANING RECOGNITIONS
- Technical Proficiencies:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in Concur Travel
- Quattro Pro Database (dbase IV, Paradox)
- POT’s NIH Database
- Controlled Correspondence Management System (CCMS)
- Freedom of Information Action (FOIA)
- DHS Basic Records Management (7/14/2016)
- ADDITIONAL INFORMATION
- I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith” 4/1/2022
- Continued…
- Executive Support
Accomplishments
- DHS Security Awareness Training (7/14/2016)
- U.S
- Department of State Computer Security Awareness (5/16/2016)
Timeline
Administrative Assistant
Sun Technologies, Inc, Lockheed Martin
08.2019 - 03.2020
Care Provider
Caregiver- Private
08.2018 - 07.2019
Secretary, Executive Assistant
U. S. Department of Transportation
04.2018 - 05.2018
Global Executive Staffing
(USDOT) Office Of The Secretary For Research & Tec
08.2017 - 07.2018
Executive Assistant
Confidential
08.2017 - 07.2018
Administrative Specialist III
U. S. Citizenship and Immigration Services, Office of Homeland Security, Public Trust
04.2016 - 09.2016
Executive Assistant
Potomac Home Health Care, Virginia Temp NIH, Trust Clearance
12.2015 - 03.2016
Operations Coordinator (Contractor)
9000
01.2008 - 02.2015
Health Sciences - Health Sciences
Trident University International
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