Brianna Ellis
1610 Washington Ave., Bohemia,NY
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front End Assistant
Costco
12.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Strategically packed customers carts full with their purchased goods at register
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Organized and returned unwanted goods back to shelf
Account Service Representative
Universal Photonics
03.2023 - 11.2023
- Researched options and recommended services to address clients' needs.
- Balanced up to over 50 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Listened to clients and assisted with navigation of complex systems involved in purchase order transactions.
- Identified and cultivated leads to consistently meet sales goals and increase business growth.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
WestRock
08.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Companion Animal Manager
Petco
08.2019 - 08.2021
- Manage store while optimizing work processes and procedures
- Manage all live animals, including inventory, receiving, running and caring for in-store animals treatment room
- Documenting and scheduling vet appointments and administering treatments
- Maintaining excellent communication between veterinarians and pet parents for pets with illnesses
- Created printable guide systems for individual department areas
- Field customer complaints and de-escalate staff and customer confrontations
- Ensured operational standards are maintained in all departments and store operations
Senior Aquatics Specialist
Petco
11.2016 - 08.2019
- Increased profit margins and customer retention by optimizing and organizing department processes
- Worked and coordinated with vendors
- Continued self-education in marine biology and organic chemistry
- Created system and printable guides to renovate failing aquatics department across corporate stores
- Customer coaching on fish keeping and maintenance
- Inventory Stocking
Education
Associate of Arts -
Suffolk Community College
Selden, NY05.2014
Skills
- Microsoft Office
- Customer Relations
- Cash Handling
- Order Management
- Problem-Solving
Timeline
Front End Assistant
Costco
12.2023 - Current
Account Service Representative
Universal Photonics
03.2023 - 11.2023
Customer Service Representative
WestRock
08.2021 - 03.2023
Companion Animal Manager
Petco
08.2019 - 08.2021
Senior Aquatics Specialist
Petco
11.2016 - 08.2019
Associate of Arts -
Suffolk Community College
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