Enjoying metal fabrication and automotive restoration Spend time volunteering for worthy causes servicing the less fortunate Exploring famous landmarks, historical sites, and cultural attractions in a new destination. Avid Reader of business authors Enjoying landscape design and upkeep at home Enjoy participating in Family activities with our children and especially the grandkids
Hi, I’m
Rick Mortensen
Business Management
Wittmann,AZ
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
45
years of professional experience
Work History
Shasta Pools/Shasta Industries
Executive Dir. Customer Care/Warranty Management
01.2004 - 06.2022
Job overview
- Enhanced customer warranty fulfillment by improving phone center communication and improving response times.
- Mentored staff member personal growth, developing future leaders within the organization.
- Collaborated with department stakeholders to develop actionable strategies that aligned with corporate mission and service objectives.
- Developed new innovative extended warranty program for older pool owners
- Focused on identifying, quantifying and reducing waste resulting in improved organizational performance and earnings
- Managed warranty fulfillment for new pool customers. Serviced their warranties with a call center and 10 fully stocked service vans.
Shasta Pools
Director of Retail Store Operations (Executive)
02.2004 - 02.2014
Job overview
- Built relationships with Retail GM, store managers and staff to communicate clear expectations for retail stores
- Oversaw financial management, ensuring fiscal responsibility and store growth to ensure earnings goals were clearly understood by managers
- Built relationships with product manufacturers and our suppliers to secure the best products, wholesale pricing and margins required for our desired earnings
- Worked with the entire retail team teaching them how the business worked so they took ownership for their store goals, losses, customer satisfaction and earnings
- Provided support for our pool owners who we serviced through our stores for some warranty items
Shasta Pools
Director of Organizational Development (Executive)
01.1998 - 06.2008
Job overview
- Partnered with Franklin Covey Organization 1998. Became a Certified FC Facilitator and introduced 7 Habits, What Matters Most, 4 Roles of Leadership and Achieving Excellence thru Customer Service to the organization
- Developed a team that taught over 700 employees all the courses we offered
- Facilitated an Organizational Health Assessment to show leadership where we needed to improve our culture
- Held Organizational Effectiveness Meetings for all Company Managers by Monthly to develop our leaders
Shasta Pools
Field Construction Operations Manager
01.1984 - 12.1998
Job overview
- Assisted in recruiting, hiring and training of team members.
- Gave leadership to all field crews and subcontractors who built our product.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted with a staff of 5 Superintendents to build their competency and improve their product based knowledge. Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
American River CollegeSacramento, CA
from American History
Skills
- Dedicated Work Ethic
- Commitment to Achievement
- Effective Communication Skills
- Operational Management Proficiency
- Strategic Business Alignment
- Customer-Focused
Accomplishments
- Fiscal Management - Managed all financial activities for the divisions I gave leadership to. Accountable for P&Ls. Reduced department overheads by identifying, quantifying and reducing all non-essential costs, drove waste reduction and improved pricing for revenue generation and bottom line earnings.
- Used Microsoft Excel to develop business spreadsheets that assisted managers with tracking their productivity and alignment with our goals
- Achieved production goals through teaching staff members how their role contributed to achieving the bottom line results.
- Business Development: - Established new warranty program and developed new web-based marketing strategy which increased customer based, customer satisfaction and increased cashflow
Interests
Performance Car Restoration and Fabrication
Certified Welder (MIG and TIG)
Sheet Metal Fabricaton
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Franklin/Covey Certified Training Facilitator
Timeline
Director of Retail Store Operations (Executive)
Shasta Pools
02.2004 - 02.2014
Executive Dir. Customer Care/Warranty Management
Shasta Pools/Shasta Industries
01.2004 - 06.2022
Director of Organizational Development (Executive)
Shasta Pools
01.1998 - 06.2008
Field Construction Operations Manager
Shasta Pools
01.1984 - 12.1998
American River College
from American History
Similar Profiles
Scott LiskaScott Liska
Pool Remodel Sales at Shasta Pools & SpasPool Remodel Sales at Shasta Pools & Spas
John WendlingJohn Wendling
Sales & Design Consultant at Shasta PoolsSales & Design Consultant at Shasta Pools
Joann L. PedroJoann L. Pedro
Director of E-Commerce at Shasta IndustriesDirector of E-Commerce at Shasta Industries