Marcus Gillespie
Akron,OH
Summary
Hands-on leader with solid background directing preparation and service of exquisite food. Smoothly oversees, trains, and motivates team members to continuously improve performance and always keep customer's needs first. Energetic manager with good problem-solving abilities and decisive approach. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Overview
13
13
years of professional experience
Work History
Resident Assistant
Penn State
Greater Allegheny, Pennsylvania
08.2023 - Current
- Organized personalized and inclusive events to promote education, diversity, equity, and inclusion.
- Interpersonal skills: Worked with a diverse group of people from different backgrounds requing the ability to connect and see the world from the viewpoints of others.
- Strong Communitcation/Leadership: Ability to forge a sense of community among individuals.
Kitchen Supervisor/Busser
Edgars Restaurant
Akron, OH
09.2010 - Current
- Managed prompt delivery of kitchen items to keep customers satisfied and encourage repeat business
- Trained and coached team members to improve performance with different aspects of kitchen work
- Backed up executive chef with meal preparation and kitchen management needs
- Corrected problems with kitchen staff's cooking, presentation, and portion control to maintain impeccable standards
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Estimated the ingredients and supplies needed to keep inventory at the optimal level
- Kept food costs in line by minimizing waste and controlling the portions on each dish
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Prepared for special customer and community events by organizing the catering and facilities for up to 120 guests.
- Prepared dining room for customers by sanitizing and clearing tables quickly
- Removed dishes and soiled utensils throughout customer meals to keep tables clean and tidy
- Reported any serious incidents to upper management, such as machine failure, broken facilities, or injuries
- Ensured courteous service, handling requests from patrons and alerting servers to customer needs
- Carried out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills immediately
- Assisted cooks and servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait times
- Set up tables for special events and large groups, including adding clean linens and the desired utensils and glasses at each seat
- Tended to spills, broken glass, and clogged drains to protect staff and patrons
- Took orders from customers and punched them into Point of Sale (POS) System.
Bag Boy
Acme Fresh Market
Akron, OH
02.2019 - 08.2019
- Emptied trash throughout store and checked restrooms every 2 hours
- Bagged products according to customers' requests to maximize satisfaction
- Returned merchandise to store shelves and assisted with restocking and merchandising work to keep shelving full, organized, and customer-ready
- Operated baler and palletized completed bales to handle discarded cardboard from product restocking
- Retrieved carts from parking lots and collected carts for customer use
- Cleaned store aisles, counters, and shelving regularly to maintain professional appearance
- Carried bags to customers' cars and loaded items correctly to minimize shifting and damage
- Tagged merchandise for sale and retagged sales items with new pricing to increase the sales chance
- Helped customers select the best fitting merchandise to fit their needs.
Education
High School Diploma - Environmental Engineering
STEM High school
Some College (No Degree) - Business Management And Marketing
Pennsylvania State University
University Park, PASkills
- Performance optimization
- Schedule coordination
- Process improvement
- Creative thinking
- Task prioritization
- Public Speaking
- Team Player
- Effective Planning
- Inventory Control
- Operations Management
- Staff Management
- Performance Improvement
- Staff Training
- Opening and Closing Procedures
- Policy Enforcement
- Equipment Maintenance
- Preparation Oversight
References
References available upon request.
Timeline
Resident Assistant
Penn State
08.2023 - Current
Bag Boy
Acme Fresh Market
02.2019 - 08.2019
Kitchen Supervisor/Busser
Edgars Restaurant
09.2010 - Current
High School Diploma - Environmental Engineering
STEM High school
Some College (No Degree) - Business Management And Marketing
Pennsylvania State University
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