Summary
Overview
Work History
Education
Skills
Timeline
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Mia Carter

Burbank,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Hostess

SUR
West Hollywood, CA
05.2021 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted managers with quickly resolving service-related issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Planned and executed guest event parties by organizing menus, spaces and special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.
  • Answered customer questions about hours, seating and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.

Beauty Advisor

Sephora
Indianapolis, IN
06.2019 - 04.2021
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products
  • Provide product samples, coupons, informational brochures, and other incentives to maintain and grow client loyalty
  • Suggest specific product purchases to meet clients' needs
  • Stock shelves with products
  • Engage with brand reps on product training
  • Increase NPS (net promoter score) through client satisfaction surveys.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed strong rapport with customers and created positive impression of business.

Hostess

Nordstrom Cafe Bistro
Indianapolis, IN
02.2014 - 08.2016
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.

Education

Bachelor of Science - Business Administration And Management

Ball State University
Muncie, IN
05.2017

Skills

  • Active Listening and Communication
  • Guest Greeting and Seating
  • Creative Problem Solving
  • Service-Oriented
  • Time Management and Prioritization
  • Flexible and Adaptable
  • Warm and Welcoming
  • Front of House Management
  • Team Player
  • Verbal and Written Communication
  • Customer-Oriented
  • Personable and Friendly
  • Multitasking and Prioritization
  • Highly Organized
  • Conflict and Complaint Resolution
  • Workflow Coordination
  • Dependability

Timeline

Hostess

SUR
05.2021 - Current

Beauty Advisor

Sephora
06.2019 - 04.2021

Hostess

Nordstrom Cafe Bistro
02.2014 - 08.2016

Bachelor of Science - Business Administration And Management

Ball State University

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Mia Carter