Bethany Mitchell
Stonewall,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Willis Knighton Medical Center
2016.09 - 2023.04
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Compiled necessary documents for surgical billing packages.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Kroger
2014.07 - 2016.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Medical Billing And Coding -
Northwestern State University of Louisiana
Natchitoches, LA08.2024
Medical Assistant - Medical Assisting
Eastern College of Health Vocations
Little Rock, AR08.2016
High School Diploma -
North Desoto High School
Stonewall, LA05.2013
Skills
- Charting Expertise
- EMR Systems
- Customer Service
- Patient Relations
- Microsoft Outlook
- Health Care System
- Critical Thinking
- Patient Management
- Reading Comprehension
- Dictation and Transcription
- Updating Medical Records
- Customer Relationship Management
- Medical Records Management
- Medical Terminology
- Vital Sign Monitoring
- Judgment and Decision-Making
- Cleaning and Sanitizing
- Account Management
- Completing Insurance Forms
- Patient Scheduling
- HIPAA Compliance
- Medical terminology knowledge
- Clinical Documentation
Timeline
Medical Assistant
Willis Knighton Medical Center
2016.09 - 2023.04
Customer Service Representative
Kroger
2014.07 - 2016.09
Medical Billing And Coding -
Northwestern State University of Louisiana
Medical Assistant - Medical Assisting
Eastern College of Health Vocations
High School Diploma -
North Desoto High School
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