Janelle Thayer
Indianapolis,IN
Summary
Hardworking Billing Manager with 4 years of overseeing team with leadership skills to succeed. Eager to enhance corporate operations by applying knowledge of the field, interpersonal skills and problem solving abilities. Team player and hardworking collaborator focused on quality and efficiency.
Overview
2025
2025
years of professional experience
Work History
Billing Manager
Cox Automotive Mobility
Indianapolis, IN
08.2023 - Current
- Manage 8 Billing Specialist and 4 Mobile Service Writers
- Ensure accuracy and quality invoices
- Provide full team support
- Train new billing specialist
- Assist customers with inquiries related to their invoices
- Coordinate weekly meeting to discuss strategies to perform a plan for weekly goals
- Assist any biller with any needs or information so they can perform daily tasks to the best of their ability
Lead Billing Specialist
Cox Automotive Mobility
Indianapolis, IN
07.2020 - 08.2023
- Processed and submitted daily billing invoices accurately and timely.
- Oversee 3 billing team members
- Communicate proper invoicing procedures
- Ensure open customer relations to satisfy correct billing process is being followed
- Perform weekly team communication meetings
Billing Coordinator
Dickinson Fleet Services
Indianapolis, IN
07.2015 - 07.2020
- Processed and submitted daily billing transactions accurately and timely.
- Answered customer questions to maintain high satisfaction levels.
- Communicate with technicians for accurate invoices on work performed
- Answer phone, email and link between customer, tech and biller
- Code tasks in proper category and operations
- Follow up with any concerns and issues with customer
Office Manager
B&G Truck Conversions
Argos, IN
07.2012 - 05.2015
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel.
Lead Billing Specialist
Cox Automotive Mobility
Indianapolis, IN
Education
High School Diploma -
Argos Comm Jr-Sr High School
Argos, IN05-1985
Some College (No Degree) - Accounting and Business Management
IUSB
South Bend, INSkills
- Invoice Processing
- Staff Training and Development
- Process Improvements
- Workflow Planning
- Training and mentoring
- Strong communication skills
- Billing dispute resolution
Timeline
Billing Manager
Cox Automotive Mobility
08.2023 - Current
Lead Billing Specialist
Cox Automotive Mobility
07.2020 - 08.2023
Billing Coordinator
Dickinson Fleet Services
07.2015 - 07.2020
Office Manager
B&G Truck Conversions
07.2012 - 05.2015
Lead Billing Specialist
Cox Automotive Mobility
High School Diploma -
Argos Comm Jr-Sr High School
Some College (No Degree) - Accounting and Business Management
IUSB
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